AR
Albert R
1 reviews | Active since Aug 2025
15 Aug 2025, 12:41
Poor Client service
I have been with them for many years but have had an issue here and there that I could get resolved quickly. This year alone I have had serious issues that they just ignore. Ticketing does not help as the only respond days later, if at all. Calling them like I did today is costly and they just drop the call. Trying the online chat you don't get a response. This forced me to Hello Peter to tell my story.
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
15 Aug 2025, 15:45Hi Albert,
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
1-grid's reply15 Aug 2025, 15:45
Official
Hi Albert,
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
Thank you for reaching out and for sharing your concerns with us. We’re truly sorry for the frustration this has caused, particularly as it impacts you negatively.
We’re investigating your case as a priority to understand what went wrong and to support getting your concerns attended to as quickly as possible. A member of our Support Team will reach out to provide an update and the next steps.
Warm Regards,
The 1-grid Team
AR
Albert R's updateReviewer Update
19 Aug 2025, 16:58I am glad that you believe someone has reached out to me to address my concerns. I spent another 40 min today waiting to have a call answered. Still have not resolved the SSL certificate issue I have on my one domain.
This is no way to do business, pick up a phone and call me, your tickes system does not work!!!
This is no way to do business, pick up a phone and call me, your tickes system does not work!!!
AR
Albert R's update19 Aug 2025, 16:58
Reviewer Update
I am glad that you believe someone has reached out to me to address my concerns. I spent another 40 min today waiting to have a call answered. Still have not resolved the SSL certificate issue I have on my one domain.
This is no way to do business, pick up a phone and call me, your tickes system does not work!!!
This is no way to do business, pick up a phone and call me, your tickes system does not work!!!
1-grid's replyOfficial
21 Aug 2025, 10:31Hi Albert,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team, as well as our Web Services Team ,have responded to your Support Tickets respectively, and are being monitored for any additional concerns or feedback from you.
We truly appreciate your loyalty and appreciate you as a valued customer of ours.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team, as well as our Web Services Team ,have responded to your Support Tickets respectively, and are being monitored for any additional concerns or feedback from you.
We truly appreciate your loyalty and appreciate you as a valued customer of ours.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
1-grid's reply21 Aug 2025, 10:31
Official
Hi Albert,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team, as well as our Web Services Team ,have responded to your Support Tickets respectively, and are being monitored for any additional concerns or feedback from you.
We truly appreciate your loyalty and appreciate you as a valued customer of ours.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team, as well as our Web Services Team ,have responded to your Support Tickets respectively, and are being monitored for any additional concerns or feedback from you.
We truly appreciate your loyalty and appreciate you as a valued customer of ours.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team