LK
Lara K
1 reviews | Active since Oct 2025
03 Oct 2025, 13:07
Please answer my call logged it has been 4 days and please cancel my service + transfer my domain as requested
Please can anyone from 1-Grid answer a phone, an email or a ticket logged? Not sure why support takes more than 5 days to be answer a call? My ticket #*** via email as reference. I have phoned 5 times but the phone cuts off and I logged a call 4 days ago, followed up, no answer. I have now downloaded the app and logged a ticket but the ticket is not showing on the app. I have been a client since 2017 and have really struggled with 1-Grid the last 6 months, not taking payment automatically as been standard for the last 8 years. Then not receiving warnings that I will be suspended (which is usually received) to now where I have been suspended due to an admin failure on 1-Grid's side. Please cancel my service and transfer my domain as requested.
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Replies (3)0
Replies (3)
1-grid's replyOfficial
03 Oct 2025, 13:29Hi Lara,
We’re really sorry to hear your about your experience with us.
Thank you for sharing your concerns, it gives us the chance to make things right.
Thank you for sharing your concerns, it gives us the chance to make things right.
A senior member of our team will be in touch shortly to discuss this further and provide the support you need.
Kind regards,
The 1-grid Team
The 1-grid Team
1-grid's reply03 Oct 2025, 13:29
Official
Hi Lara,
We’re really sorry to hear your about your experience with us.
Thank you for sharing your concerns, it gives us the chance to make things right.
Thank you for sharing your concerns, it gives us the chance to make things right.
A senior member of our team will be in touch shortly to discuss this further and provide the support you need.
Kind regards,
The 1-grid Team
The 1-grid Team
LK
Lara K's updateReviewer Update
04 Oct 2025, 09:48Hi,
My ticket request was to cancel my service and for me to have access to transfer my domain. Someone from the 1-Grid support team has reached out, confirmed that PayFast automated card payments have been discontinued and is no longer active (I was not informed and a recent invoice indicates that if I have a setup card payment then all is fine?), he also advised that he has lifted the suspension from my account and then I was charged a reactivation fee? I did not ask for reactivation.
Please review the process on e-mail tickets logged as I had to come onto a public platform before I received a response, and the request has not been resolved. Now magically the invoice from 1 October (which I will not be paying as I have requested cancellation and I was unduly blocked) has come up with an email reminder that it is due.
I will wait for the 7 day transfer period to run through and if the domain fails to be transferred I will log a complaint with ICANN.
LK
Lara K's update04 Oct 2025, 09:48
Reviewer Update
Hi,
My ticket request was to cancel my service and for me to have access to transfer my domain. Someone from the 1-Grid support team has reached out, confirmed that PayFast automated card payments have been discontinued and is no longer active (I was not informed and a recent invoice indicates that if I have a setup card payment then all is fine?), he also advised that he has lifted the suspension from my account and then I was charged a reactivation fee? I did not ask for reactivation.
Please review the process on e-mail tickets logged as I had to come onto a public platform before I received a response, and the request has not been resolved. Now magically the invoice from 1 October (which I will not be paying as I have requested cancellation and I was unduly blocked) has come up with an email reminder that it is due.
I will wait for the 7 day transfer period to run through and if the domain fails to be transferred I will log a complaint with ICANN.
1-grid's replyOfficial
08 Oct 2025, 16:24Hi Lara,
Once again, apologies for the delay in resolving your issue but we see that it has now been resolved.
We appreciate your feedback and will use this opportunity to learn and improve.
We appreciate your feedback and will use this opportunity to learn and improve.
Kind regards,
The 1-grid Team
The 1-grid Team
1-grid's reply08 Oct 2025, 16:24
Official
Hi Lara,
Once again, apologies for the delay in resolving your issue but we see that it has now been resolved.
We appreciate your feedback and will use this opportunity to learn and improve.
We appreciate your feedback and will use this opportunity to learn and improve.
Kind regards,
The 1-grid Team
The 1-grid Team