Pitifull Helpdesk Support most of the time

All we want as a company is a consistent service. After maintenance on the their servers, our web-services was again broken. Yes, again. Same issue as quite a few times before. The PHP SOAP extension was not loaded. This time the help desk was helpful and 5 stars for the particular helpdesk employee (and the only reason this review isn;t 1 star, but 2).

Further testing showed the SQLSVR (Microsoft SQL Server) PHP extension was also not loaded. Phoned again. This time was a different story. The helpdesk employee did try to help and ask someone, presumably an engineer, if they could load the extension again. This time they were not helpfull. I indicated that the mission extension is causing our web-services to fail and that all our clients cannot access our company's mobile App due to this. They suggest using the MySql extension!!!! So the solution, is for us to update all our scripts etc etc, because an PHP extension that was always there (for years), is not available. I may add we are on Windows hosting, where one of main reasons is to be able to use Microsoft SQL Server.

From a previous similar complaint on HelloPeter, we had the contact details of their customer relation officer who monitors HelloPeter, but from her linkedIn profile it seems she isn't with 1-Grid anymore. I had to contacted her directly a few times previously to help when the helpdesk was unable to help. Each time the problem is then solved in a few minutes. Why is a complain necessary before action is taken?

Whoever from 1-Grid is now monitoring HelloPeter, can you please get the engineers to reload the said extension so that our clients can use our App. We are not going to update or rewrite our scripts and I would then rather motivate to change web-hosting service provider.