PATHETIC SUPPORT SERVICE

The 1-Grid support team is most unhelpful and provide pathetic customer service, if any... I have been receiving numerous spam messages from the same person via my website which is hosted by 1-grid. I sent an email to the Support team and received a ticket number but no support. I then tried their online chat with little success. I then called and spoke to a support technician, Gustav, who told me that I will have to get my web designer to download a captcha onto my site without offering any further assistance. I asked him to investigate and provide me with information to trace the perpetrator as all the messages have a link. Gustav assured me that he will provide the necessary information to enable me to report the perpetrator but I have received 2 emails from 1-Grid providing me with their self-help links. This is not my area of expertise. I would not waste my valuable time calling, emailing and trying to engage with their online chats if I knew what/how to do this. As a lay person, I can see that this is a major security risk and the perpetrator can be traced and stopped if only the 1-Grid support technicians provide the service that they are supposed to be providing.