LK
Larry K
1 reviews | Active since Apr 2020
22 Jul 2025, 06:10
Pathetic service
The FTP has been down for a week now and I have opened 3 tickets. No action and in fact I received a email stating that one of the tickets is being closed as the issue has been resolved. Its not resolved and the FTP is still not working. We cannot update our website as our authoring software needs to sync via FTP and the situation is pathetic. FTP functionality is core to web hosting and it beats me as to how this can be down for so long.
Helpful (0)
Replies (5)0
Replies (5)
1-grid's replyOfficial
22 Jul 2025, 10:09Hi Larry,
Thank you for your feedback. We are truly sorry about your experiences with unresolved FTP issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and provide you with an update as a priority.
Rest assured, the Support Requests have been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved FTP issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and provide you with an update as a priority.
Rest assured, the Support Requests have been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
1-grid's reply22 Jul 2025, 10:09
Official
Hi Larry,
Thank you for your feedback. We are truly sorry about your experiences with unresolved FTP issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and provide you with an update as a priority.
Rest assured, the Support Requests have been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved FTP issues, and while trying to get feedback on your requests.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and provide you with an update as a priority.
Rest assured, the Support Requests have been flagged as high priority, and they should provide a follow-up as soon as possible.
Warmest Regards,
The 1-grid Team
LK
Larry K's updateReviewer Update
26 Jul 2025, 08:0726July25 and the FTP is still not working. How seriously have you really taken this. Its now over 10 days without a proper method of managing and updating our website.
LK
Larry K's update26 Jul 2025, 08:07
Reviewer Update
26July25 and the FTP is still not working. How seriously have you really taken this. Its now over 10 days without a proper method of managing and updating our website.
1-grid's replyOfficial
26 Jul 2025, 10:28Hi Larry,
We're truly sorry that this has been an ongoing issue.
Our Team has acknowledged the delay via your Support Ticket to advise that we are still waiting for our 3rd party vendor to provide us with an update on our escalation to them,
Our Support Team will give you a call as well soon to check in with you, and advise accordingly.
Warmest Regards,
The 1-grid Team
We're truly sorry that this has been an ongoing issue.
Our Team has acknowledged the delay via your Support Ticket to advise that we are still waiting for our 3rd party vendor to provide us with an update on our escalation to them,
Our Support Team will give you a call as well soon to check in with you, and advise accordingly.
Warmest Regards,
The 1-grid Team
1-grid's reply26 Jul 2025, 10:28
Official
Hi Larry,
We're truly sorry that this has been an ongoing issue.
Our Team has acknowledged the delay via your Support Ticket to advise that we are still waiting for our 3rd party vendor to provide us with an update on our escalation to them,
Our Support Team will give you a call as well soon to check in with you, and advise accordingly.
Warmest Regards,
The 1-grid Team
We're truly sorry that this has been an ongoing issue.
Our Team has acknowledged the delay via your Support Ticket to advise that we are still waiting for our 3rd party vendor to provide us with an update on our escalation to them,
Our Support Team will give you a call as well soon to check in with you, and advise accordingly.
Warmest Regards,
The 1-grid Team
LK
Larry K's updateReviewer Update
30 Jul 2025, 19:11Hats off to your support man named 'Linda'. I was ready to move to another hosting company and decided to call in one last time and luckily I was directed to Linda who took the time to investigate my ticked and he used AnyDesk to remote into my PC. He noted my IP and did a check and found that it was on a banned list. He had me up and running in under 10 minutes. If only your other support staff would go the extra mile and investigate things properly instead of continually blaming a third party supplier. I hope this message does get to Linda and he gets the praise that he well deserves.
LK
Larry K's update30 Jul 2025, 19:11
Reviewer Update
Hats off to your support man named 'Linda'. I was ready to move to another hosting company and decided to call in one last time and luckily I was directed to Linda who took the time to investigate my ticked and he used AnyDesk to remote into my PC. He noted my IP and did a check and found that it was on a banned list. He had me up and running in under 10 minutes. If only your other support staff would go the extra mile and investigate things properly instead of continually blaming a third party supplier. I hope this message does get to Linda and he gets the praise that he well deserves.
1-grid's replyOfficial
31 Jul 2025, 16:24Hi Larry,
Thank you for your kind words for our Agent, Linda, and for letting us know that your FTP concerns have been resolved. We're truly sorry that it has taken some time to get this done, and we will use this as an example of how to do things better.
While your initial experience was not a positive one, we are delighted to hear that we have managed to make things right with you.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future, and to continuing to strengthen your trust in us.
Warmest regards,
The 1-grid Team
Thank you for your kind words for our Agent, Linda, and for letting us know that your FTP concerns have been resolved. We're truly sorry that it has taken some time to get this done, and we will use this as an example of how to do things better.
While your initial experience was not a positive one, we are delighted to hear that we have managed to make things right with you.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future, and to continuing to strengthen your trust in us.
Warmest regards,
The 1-grid Team
1-grid's reply31 Jul 2025, 16:24
Official
Hi Larry,
Thank you for your kind words for our Agent, Linda, and for letting us know that your FTP concerns have been resolved. We're truly sorry that it has taken some time to get this done, and we will use this as an example of how to do things better.
While your initial experience was not a positive one, we are delighted to hear that we have managed to make things right with you.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future, and to continuing to strengthen your trust in us.
Warmest regards,
The 1-grid Team
Thank you for your kind words for our Agent, Linda, and for letting us know that your FTP concerns have been resolved. We're truly sorry that it has taken some time to get this done, and we will use this as an example of how to do things better.
While your initial experience was not a positive one, we are delighted to hear that we have managed to make things right with you.
We’ve passed along your gratitude to Linda and will celebrate him for his dedication to assisting you and for delivering customer service excellence to you.
Thank you for being a valued part of the 1-grid family, and may you enjoy the rest of your day.
We look forward to delighting you again in the future, and to continuing to strengthen your trust in us.
Warmest regards,
The 1-grid Team