AH
Anthony H
1 reviews | Active since Apr 2025
26 Mar 2026, 10:35
Pathetic service
Pathetic call center service, they cut you off after 15mis 27sec. They don't come back regarding tickets logged. It is getting worse and worse every month....
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Replies (2)
1-grid's replyOfficial
26 Mar 2026, 10:46Hi Anthony,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.
Your concerns have been escalated to a Senior Support Team member, who will investigate this. They will be in touch as soon as possible with an update regarding your issues raised in your tickets and next steps.
We appreciate the opportunity to work with you on resolving this for you.
Kind regards,
The 1-grid Team
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.
Your concerns have been escalated to a Senior Support Team member, who will investigate this. They will be in touch as soon as possible with an update regarding your issues raised in your tickets and next steps.
We appreciate the opportunity to work with you on resolving this for you.
Kind regards,
The 1-grid Team
1-grid's reply26 Mar 2026, 10:46
Official
Hi Anthony,
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.
Your concerns have been escalated to a Senior Support Team member, who will investigate this. They will be in touch as soon as possible with an update regarding your issues raised in your tickets and next steps.
We appreciate the opportunity to work with you on resolving this for you.
Kind regards,
The 1-grid Team
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must be.
Your concerns have been escalated to a Senior Support Team member, who will investigate this. They will be in touch as soon as possible with an update regarding your issues raised in your tickets and next steps.
We appreciate the opportunity to work with you on resolving this for you.
Kind regards,
The 1-grid Team
AH
Anthony H's updateReviewer Update
26 Mar 2026, 10:52Stop apologising for issues and sort out the problems. I don't want to hear about apologies and excuses. Your service has degraded over the last year to a point of unacceptable
AH
Anthony H's update26 Mar 2026, 10:52
Reviewer Update
Stop apologising for issues and sort out the problems. I don't want to hear about apologies and excuses. Your service has degraded over the last year to a point of unacceptable