VF
Vaughan F
1 reviews | Active since Jan 2021
06 Aug 2025, 15:04
Pathetic customer service
Pathetic service On hold for hours, logging a ticket is useless. Email still not working after a week. All that works seamlessly is payment.
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
06 Aug 2025, 15:52Hi Vaughan,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you.
Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and getting a solution to your email concerns.
Please know that we are investigating the matter internally to understand exactly what went wrong and to ensure an appropriate solution is available for this.
Our Team will provide you with an update as soon as possible via call.
Warmest Regards,
The 1-grid Team
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you.
Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and getting a solution to your email concerns.
Please know that we are investigating the matter internally to understand exactly what went wrong and to ensure an appropriate solution is available for this.
Our Team will provide you with an update as soon as possible via call.
Warmest Regards,
The 1-grid Team
1-grid's reply06 Aug 2025, 15:52
Official
Hi Vaughan,
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you.
Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and getting a solution to your email concerns.
Please know that we are investigating the matter internally to understand exactly what went wrong and to ensure an appropriate solution is available for this.
Our Team will provide you with an update as soon as possible via call.
Warmest Regards,
The 1-grid Team
Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you've faced and the frustration this has caused you.
Your concerns are being taken seriously, and we deeply regret any disruption to your business communications and getting a solution to your email concerns.
Please know that we are investigating the matter internally to understand exactly what went wrong and to ensure an appropriate solution is available for this.
Our Team will provide you with an update as soon as possible via call.
Warmest Regards,
The 1-grid Team
VF
Vaughan F's updateReviewer Update
13 Aug 2025, 23:21Still not resolved
VF
Vaughan F's update13 Aug 2025, 23:21
Reviewer Update
Still not resolved
1-grid's replyOfficial
14 Aug 2025, 09:47Hi Vaughan,
Thank you for your reply.
We are truly sorry that your concerns had not yet been resolved.
Following a follow-up escalation urgently with our Team, they have confirmed that they have called you and resolved your email challenges with you.
Please do respond to your Support Ticket should you still have any further challenges or questions so that we can have our Team prioritise and assist further.
Warmest Regards,
The 1-grid Team
Thank you for your reply.
We are truly sorry that your concerns had not yet been resolved.
Following a follow-up escalation urgently with our Team, they have confirmed that they have called you and resolved your email challenges with you.
Please do respond to your Support Ticket should you still have any further challenges or questions so that we can have our Team prioritise and assist further.
Warmest Regards,
The 1-grid Team
1-grid's reply14 Aug 2025, 09:47
Official
Hi Vaughan,
Thank you for your reply.
We are truly sorry that your concerns had not yet been resolved.
Following a follow-up escalation urgently with our Team, they have confirmed that they have called you and resolved your email challenges with you.
Please do respond to your Support Ticket should you still have any further challenges or questions so that we can have our Team prioritise and assist further.
Warmest Regards,
The 1-grid Team
Thank you for your reply.
We are truly sorry that your concerns had not yet been resolved.
Following a follow-up escalation urgently with our Team, they have confirmed that they have called you and resolved your email challenges with you.
Please do respond to your Support Ticket should you still have any further challenges or questions so that we can have our Team prioritise and assist further.
Warmest Regards,
The 1-grid Team