DN
Dewald N
1 reviews | Active since Sept 2020
14 Sept 2020, 09:02
Pathetic customer service but quick to take your money!
I'm a patient person. And I'm not in the business of bad-mouthing anyone. HOWEVER, after struggling for over 6 months with this pathetic company and their non-existent customer service, I am spent. I have been billed in advance for 2 of my domains...which was supposed to be cancelled from 2020! No one has ever responded to my queries satisfactory although I spend over 3 hours on the phone trying to speak to a manager. NOW, my main domain was somehow not renewed (although I have auto-renewed on my domain for the past 4 years). If you love frustration and the worst service in the IT industry then this is the company for you! I'm moving to Afrihost!
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Replies (2)
1-grid's replyOfficial
14 Sept 2020, 09:16Good Morning Dewald,
Your review is very concerning to us, I'm sorry to hear about the recent experience you had.
My team and I would like to further investigate your comments around your billing related issue to understand the root cause and identify how we can best address your concerns today.
I will urgently escalate this to my team for you Dewald, please expect to receive a call today.
Sincerely,
Tara
Your review is very concerning to us, I'm sorry to hear about the recent experience you had.
My team and I would like to further investigate your comments around your billing related issue to understand the root cause and identify how we can best address your concerns today.
I will urgently escalate this to my team for you Dewald, please expect to receive a call today.
Sincerely,
Tara
1-grid's reply14 Sept 2020, 09:16
Official
Good Morning Dewald,
Your review is very concerning to us, I'm sorry to hear about the recent experience you had.
My team and I would like to further investigate your comments around your billing related issue to understand the root cause and identify how we can best address your concerns today.
I will urgently escalate this to my team for you Dewald, please expect to receive a call today.
Sincerely,
Tara
Your review is very concerning to us, I'm sorry to hear about the recent experience you had.
My team and I would like to further investigate your comments around your billing related issue to understand the root cause and identify how we can best address your concerns today.
I will urgently escalate this to my team for you Dewald, please expect to receive a call today.
Sincerely,
Tara
DN
Dewald N's updateReviewer Update
14 Sept 2020, 09:31Seems like Hello Peter works better than your own support service! I should have used this forum months ago.
DN
Dewald N's update14 Sept 2020, 09:31
Reviewer Update
Seems like Hello Peter works better than your own support service! I should have used this forum months ago.