Pathetic Customer Service

Stay away from this hosting company. Their customer service is beyond pathetic. I transferred my domain from my old service provider to them, ordered a new SSL certificate and after they were unable to assign the SSL certificate to multiple subdomains on the same dedicated IP address I was forced to transfer back to my old provider. I have been unable to get the SSL certificate I paid for regenerated so my hosting company can import that certificate into their hosting environment. I opened several support tickets regarding this issue. The tickets keep automatically closing after a few days as no response is received from their support department. I tried live chat but they are just as pathetic on there and just refer me back to support tickets. Please get this issue resolved. I will provide my email address and ticket number in the additional information section.