BG
Brian G
1 reviews | Active since Sept 2014
12 Nov 2018, 11:18
Pathetic Customer service!
I received acknowledgement from Sieraj Arendse (one of the 1-grid support team) that my service will be cancelled at the end of the billing cycle on 23/10/2018 (my agreement ended 26/10/2018).
Another staff member has issued me an invoice for another month of hosting and their system keeps attempting to charge my card (auto renewal was disabled).
This should not be happening and to boot, the staff keep closing my support requests to resolve this issue.
Utterly pathetic, this "service" provider does not even deserve 1 star.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
12 Nov 2018, 11:32Good morning.
Sorry to hear about your displeasure towards our company. The invoice that you are referring to was generated prior to the cancellation request. Naturally all invoices post cancellation will not be generated so in this case we would need our billing team to assist with this. Apologies once again. Have a good day further.
Regards
Sorry to hear about your displeasure towards our company. The invoice that you are referring to was generated prior to the cancellation request. Naturally all invoices post cancellation will not be generated so in this case we would need our billing team to assist with this. Apologies once again. Have a good day further.
Regards
1-grid's reply12 Nov 2018, 11:32
Official
Good morning.
Sorry to hear about your displeasure towards our company. The invoice that you are referring to was generated prior to the cancellation request. Naturally all invoices post cancellation will not be generated so in this case we would need our billing team to assist with this. Apologies once again. Have a good day further.
Regards
Sorry to hear about your displeasure towards our company. The invoice that you are referring to was generated prior to the cancellation request. Naturally all invoices post cancellation will not be generated so in this case we would need our billing team to assist with this. Apologies once again. Have a good day further.
Regards
BG
Brian G's updateReviewer Update
12 Nov 2018, 11:37Good day,
Thank you for the prompt response. It is highly difficult to interact with your "billing team" when they close my tickets without resolving the issue. I post this review because it has been nearly 3 weeks without any definitive action taken by the 1-grid team to assist in this matter.
Regards
BG
Brian G's update12 Nov 2018, 11:37
Reviewer Update
Good day,
Thank you for the prompt response. It is highly difficult to interact with your "billing team" when they close my tickets without resolving the issue. I post this review because it has been nearly 3 weeks without any definitive action taken by the 1-grid team to assist in this matter.
Regards