TM
Tshenolo M
1 reviews | Active since Sept 2025
05 Sept 2025, 14:01
Paid for Domain And Email Hosting – Service Not Working, No Support, Refund and Debit Order Cancelation Request
To say I am disappointed would be an understatment.
I registered my domain with 1-Grid a few days back and purchased Email for Business hosting. Since activation, I have never been able to send emails from my domain account. All outgoing emails bounce back with the error:
550 5.1.2 [SDNF] Sender Domain Not Found
I logged a support ticket on Tuesday and followed up multiple times, but I have received no response. I also tried calling, but I am kept on hold for hours with no resolution.
This service is not working as advertised and has left my business unable to communicate professionally via email. At this point, I have completely lost confidence in 1-Grid’s ability to deliver.
And seeing the bad reviews here is not shocking at all after what I have experienced.
I am therefore requesting a full refund for the domain and email hosting service so I can move my domain and email to another provider that will actually provide a working service and reliable support. I also demand that my account details be removed and all future debit orders from my account be canceled with immediate effect.
Please resolve this urgently and process my refund as soon as possible.
Helpful (0)
Replies (9)0
Replies (9)
1-grid's replyOfficial
06 Sept 2025, 08:01Hi Tshenolo,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable email services/support are, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you. They will initiate further contact with our Cancellations & Billing Team, should you still wish to initiate this process, once we have reached out to assist with your hosting.
We value your feedback, would like to assist, and want to turn this around for you.
Warmest regards,
Warmest regards,
The 1-grid Team
1-grid's reply06 Sept 2025, 08:01
Official
Hi Tshenolo,
We’re truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable email services/support are, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you. They will initiate further contact with our Cancellations & Billing Team, should you still wish to initiate this process, once we have reached out to assist with your hosting.
We value your feedback, would like to assist, and want to turn this around for you.
Warmest regards,
Warmest regards,
The 1-grid Team
TM
Tshenolo M's updateReviewer Update
06 Sept 2025, 08:38I received a call from your team and spoke to Thabile. Apparently my domain was not properly propagated which was a fault on your end and I have been told to wait 4-8 hours, and assured that it will work. I'm really hoping I have no issues going forward and the email actually works.
TM
Tshenolo M's update06 Sept 2025, 08:38
Reviewer Update
I received a call from your team and spoke to Thabile. Apparently my domain was not properly propagated which was a fault on your end and I have been told to wait 4-8 hours, and assured that it will work. I'm really hoping I have no issues going forward and the email actually works.
1-grid's replyOfficial
06 Sept 2025, 09:23Hi Tshenolo,
Thank you for your feedback. We're really sorry again to hear about your challenges, and we are pleased to hear that you have been contacted by our Team.
Please do let our Support Team know if you have any further challenges, once your propagation period has passed so that they can assist you further.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
We value your feedback, and we're here to assist.
Warmest regards,
Thank you for your feedback. We're really sorry again to hear about your challenges, and we are pleased to hear that you have been contacted by our Team.
Please do let our Support Team know if you have any further challenges, once your propagation period has passed so that they can assist you further.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
We value your feedback, and we're here to assist.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
1-grid's reply06 Sept 2025, 09:23
Official
Hi Tshenolo,
Thank you for your feedback. We're really sorry again to hear about your challenges, and we are pleased to hear that you have been contacted by our Team.
Please do let our Support Team know if you have any further challenges, once your propagation period has passed so that they can assist you further.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
We value your feedback, and we're here to assist.
Warmest regards,
Thank you for your feedback. We're really sorry again to hear about your challenges, and we are pleased to hear that you have been contacted by our Team.
Please do let our Support Team know if you have any further challenges, once your propagation period has passed so that they can assist you further.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
We value your feedback, and we're here to assist.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
TM
Tshenolo M's updateReviewer Update
08 Sept 2025, 07:06I don't know what kind of game you guys are playing but it's sickening now. My email is still not working way after the 4-8 hours your representative promised on Saturday. Please process my refund, thank you for the horrible service. I just need my refund back today. I will wait for confirmation this morning.
TM
Tshenolo M's update08 Sept 2025, 07:06
Reviewer Update
I don't know what kind of game you guys are playing but it's sickening now. My email is still not working way after the 4-8 hours your representative promised on Saturday. Please process my refund, thank you for the horrible service. I just need my refund back today. I will wait for confirmation this morning.
1-grid's replyOfficial
08 Sept 2025, 08:43Hi Tshenolo,
Thank you for your feedback. We're really sorry to hear that our assistance over the weekend did not go as expected.
It is important to us to make things right with you, so we've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you. They will initiate further contact with our Cancellations & Billing Team, should you still wish to initiate this process, once we have reached out to assist with your hosting.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
Warmest regards,
Thank you for your feedback. We're really sorry to hear that our assistance over the weekend did not go as expected.
It is important to us to make things right with you, so we've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you. They will initiate further contact with our Cancellations & Billing Team, should you still wish to initiate this process, once we have reached out to assist with your hosting.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
1-grid's reply08 Sept 2025, 08:43
Official
Hi Tshenolo,
Thank you for your feedback. We're really sorry to hear that our assistance over the weekend did not go as expected.
It is important to us to make things right with you, so we've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you. They will initiate further contact with our Cancellations & Billing Team, should you still wish to initiate this process, once we have reached out to assist with your hosting.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
Warmest regards,
Thank you for your feedback. We're really sorry to hear that our assistance over the weekend did not go as expected.
It is important to us to make things right with you, so we've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you. They will initiate further contact with our Cancellations & Billing Team, should you still wish to initiate this process, once we have reached out to assist with your hosting.
You may find some additional information valuable in our Knowledge Base, here: https://1grid.co.za/knowledge/how-to-update-your-domains-nameservers-at-1-grid/
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
TM
Tshenolo M's updateReviewer Update
08 Sept 2025, 12:30I just need my refund, that's all. I'll find another host, I haven't received any email since morning confirming ny refund.
TM
Tshenolo M's update08 Sept 2025, 12:30
Reviewer Update
I just need my refund, that's all. I'll find another host, I haven't received any email since morning confirming ny refund.
1-grid's replyOfficial
09 Sept 2025, 08:34Hi Tshenolo,
Thank you for your feedback. We're really sorry that this has led to a decision to find another Hosting Provider. This is truly not what we wanted.
We've requested that our Cancellations/Billing Team make contact with you regarding the cancellation of your services and the processing of a refund. They will be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
1-grid's reply09 Sept 2025, 08:34
Official
Hi Tshenolo,
Thank you for your feedback. We're really sorry that this has led to a decision to find another Hosting Provider. This is truly not what we wanted.
We've requested that our Cancellations/Billing Team make contact with you regarding the cancellation of your services and the processing of a refund. They will be in contact with you as soon as possible.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
TM
Tshenolo M's updateReviewer Update
09 Sept 2025, 12:22I spoke to one of your representatives, and she told me there would be changes made on the domain, I sent out a very important email in the morning from the initial 1 Grid Mailbox and I know the client sent an email back but when I login to this Roundcube mail platform I now seem to be assigned onto there's no trace of the email I sent my client nor their response. I do not understand why everything has to be so challenging with your services, I sent an email this morning after all those changes asking for step by step setins to set this up on my Outlook and no one has said a thing, I have tried on my own but there's an error about some certificate that keeps popping up. Pleas fix this, I need to retrieve the email I sent in the morning and my clients response please.
TM
Tshenolo M's update09 Sept 2025, 12:22
Reviewer Update
I spoke to one of your representatives, and she told me there would be changes made on the domain, I sent out a very important email in the morning from the initial 1 Grid Mailbox and I know the client sent an email back but when I login to this Roundcube mail platform I now seem to be assigned onto there's no trace of the email I sent my client nor their response. I do not understand why everything has to be so challenging with your services, I sent an email this morning after all those changes asking for step by step setins to set this up on my Outlook and no one has said a thing, I have tried on my own but there's an error about some certificate that keeps popping up. Pleas fix this, I need to retrieve the email I sent in the morning and my clients response please.
1-grid's replyOfficial
10 Sept 2025, 10:03Hi Tshenolo,
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable email services/support are, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you.
Warmest regards,
The 1-grid Team
1-grid's reply10 Sept 2025, 10:03
Official
Hi Tshenolo,
Once again, we're truly sorry to hear about the difficulties you’ve faced and the frustration this has caused you and your business. We completely understand how critical reliable email services/support are, and regret that your experience has not met expectations.
We've escalated a request to our Hosting Support Team to review and reach out to you to assist you further. A member of our Team will be in contact with you.
Warmest regards,
The 1-grid Team