Outstanding customer service (Ms. Danielle Bailey) from 1-Grid Host

In these days and age where social media are widely used to spread negative vibes and comments, I would like to use this opportunity to congratulate Ms. Danielle Bailey from 1-Grid team.

Why?

I was dealing with a request and a messy situation created by anoter company but what strike at first what that Ms. Bailey took the time to READ my question and unlike previous company I was dealing with, she took the time to analyse the situation and her input was so valuable that I ended up pinpointing the root cause of the drama (back to the previous company)

Than the outstanding service started: Ms. Bailey took ownership of the ticket I logged. She explained and gave me the best options available to me as a customer. After exchanging and careful consideration we reached an agreement whereby I had to request a refund. This was done professionally and my money was refund in the time frame provided and this was the cherry on top of the cake. This is what I call EXCELLENT customer service!

My request was handled back-to-back with such professionalism that I am taking this time to sincerely congratulate Ms. Danielle Bailey for her outstanding job. She really put a smile on my face and there's no doubt that I will be moving ALL MY BUSINESS over to 1-GRID HOST.

Kind regards, Jean-Jacques