TVdM
Thys Van der Merwe
1 reviews | Active since Aug 2018
31 Mar 2020, 14:00
One-Grid worst ISP ever
Worst internet service provider!!! They keep on sending me invoices from other clients. When I reply that they are sending me incorrect invoices they respond by suspending my service - leaving my business without email service. Then when I EVENTUALLY get the message through that there billing system is confused, they send me a bill for re-connection, and , of course, if I don't pay the bill for THEIR MISTAKE, they just suspend me again....I would give them ZERO stars if I could.
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1-grid's replyOfficial
31 Mar 2020, 14:14Good Afternoon,
Thank you for posting this review, Thys, we're sorry to hear about the experience you had and would like the opportunity to understand the root cause to resolve your above issue immediately.
I will be escalating this to senior management for you, in my escalation, can I include the number on your Hellopeter profile?
Sincerely,
Tara
Thank you for posting this review, Thys, we're sorry to hear about the experience you had and would like the opportunity to understand the root cause to resolve your above issue immediately.
I will be escalating this to senior management for you, in my escalation, can I include the number on your Hellopeter profile?
Sincerely,
Tara
Best regards,
1-grid's reply31 Mar 2020, 14:14
Official
Good Afternoon,
Thank you for posting this review, Thys, we're sorry to hear about the experience you had and would like the opportunity to understand the root cause to resolve your above issue immediately.
I will be escalating this to senior management for you, in my escalation, can I include the number on your Hellopeter profile?
Sincerely,
Tara
Thank you for posting this review, Thys, we're sorry to hear about the experience you had and would like the opportunity to understand the root cause to resolve your above issue immediately.
I will be escalating this to senior management for you, in my escalation, can I include the number on your Hellopeter profile?
Sincerely,
Tara
Best regards,