NON-EXISTENT SUPPORT PARTNERS

This is the most frustrating company I have had the misfortune of dealing with next to Microsoft!! I have been a client for over 16 years when 1-Grid was Web Africa. Their customer service has steadily deteriorated and now seems non-existent. To add to the frustration, it is impossible to have a telephonic discussion and/or to receve a call-back. I have tried calling on more than 10 occassions and been placed on hold indefinitely listening to the recorded music and message repeatedly telling me that I am either number 3 or number 1 in the queue. I eventually called and keyed in 1 which is for the billing department. The call was promptly answered by a Tamryn who placed me back on hold after I told her that I wanted to lodge a complaint against their support team and requesting to speak to a customer servicer manager. I held on for 9 minutes before a recording atating "There are no available agents in the queue at the moment." and the call was dropped! I logged an online support query on their platform on Monday and followed up 3 times today. I have yet to receive a response. The support ticket number provided is #*** with caption: PLEASE HELP.