AL
Ashley L
1 reviews | Active since Feb 2018
16 Jul 2025, 10:56
No timely support from 1 Grid
Once again zero support or response on a support ticket from 1 Grid relating to an issue where I cannot edit my website and don't have access to a feature that I have been paying for. It seems the only time you get a response from them is once you have left a negative review on Google or somewhere else....
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
16 Jul 2025, 11:17Hi Ashley,
Thank you for your feedback. We are truly sorry to hear about your challenges with accessing your Website Builder package, and no response to your Support Request regarding this as of yet.
This is certainly not the experience we want you to have, and we have taken this seriously because while we aim to attend to all customer queries within 24 hours, we can understand the urgency of your request, so we have escalated a request for our Team to review and reach out to you to address your concerns as a priority.
Rest assured, the Support Request has been flagged as a priority, and they should provide a follow-up to you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry to hear about your challenges with accessing your Website Builder package, and no response to your Support Request regarding this as of yet.
This is certainly not the experience we want you to have, and we have taken this seriously because while we aim to attend to all customer queries within 24 hours, we can understand the urgency of your request, so we have escalated a request for our Team to review and reach out to you to address your concerns as a priority.
Rest assured, the Support Request has been flagged as a priority, and they should provide a follow-up to you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply16 Jul 2025, 11:17
Official
Hi Ashley,
Thank you for your feedback. We are truly sorry to hear about your challenges with accessing your Website Builder package, and no response to your Support Request regarding this as of yet.
This is certainly not the experience we want you to have, and we have taken this seriously because while we aim to attend to all customer queries within 24 hours, we can understand the urgency of your request, so we have escalated a request for our Team to review and reach out to you to address your concerns as a priority.
Rest assured, the Support Request has been flagged as a priority, and they should provide a follow-up to you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry to hear about your challenges with accessing your Website Builder package, and no response to your Support Request regarding this as of yet.
This is certainly not the experience we want you to have, and we have taken this seriously because while we aim to attend to all customer queries within 24 hours, we can understand the urgency of your request, so we have escalated a request for our Team to review and reach out to you to address your concerns as a priority.
Rest assured, the Support Request has been flagged as a priority, and they should provide a follow-up to you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
AL
Ashley L's updateReviewer Update
18 Jul 2025, 10:22It has been 3 days now. I have still not received any further feedback or assistance from 1 Grid since I opened my Ticket. This company does not care about it's customers. Any competent company who cared about their customers would provide feedback on their ticket. It seems the only time you get a response from 1 Grid is when you are forced to write a negative review. However they still don't give you support. I however am expected to continue to pay them for a service that is not available or working.
Be warned - Anyone considering to make use of 1 Grid. Think very carefully. I cannot recommend them based on their lack of support feedback.
Be warned - Anyone considering to make use of 1 Grid. Think very carefully. I cannot recommend them based on their lack of support feedback.
AL
Ashley L's update18 Jul 2025, 10:22
Reviewer Update
It has been 3 days now. I have still not received any further feedback or assistance from 1 Grid since I opened my Ticket. This company does not care about it's customers. Any competent company who cared about their customers would provide feedback on their ticket. It seems the only time you get a response from 1 Grid is when you are forced to write a negative review. However they still don't give you support. I however am expected to continue to pay them for a service that is not available or working.
Be warned - Anyone considering to make use of 1 Grid. Think very carefully. I cannot recommend them based on their lack of support feedback.
Be warned - Anyone considering to make use of 1 Grid. Think very carefully. I cannot recommend them based on their lack of support feedback.
1-grid's replyOfficial
18 Jul 2025, 12:18Hi Ashley,
Thank you for your reply and additional concerns.
Please note that our Team responded to your Support Ticket on the 16th of July at 11:21 a.m., as promised, to let you know that an additional escalation was required with Basekit Support so that we could get a resolution for your challenges. We apologise for the delay in getting this resolved, as we await an update from Basekit.
We have, however, also sent a follow-up update on your Support Request today at 11:10 a.m. to provide some insights into what went wrong with your Website Builder initially, and to reconfirm that we are waiting for feedback from Basekit.
We will continue to monitor the escalation with them, and our Support Team will follow up with you as soon as possible, once we have received an update from them.
Warmest Regards,
The 1-grid Team
Thank you for your reply and additional concerns.
Please note that our Team responded to your Support Ticket on the 16th of July at 11:21 a.m., as promised, to let you know that an additional escalation was required with Basekit Support so that we could get a resolution for your challenges. We apologise for the delay in getting this resolved, as we await an update from Basekit.
We have, however, also sent a follow-up update on your Support Request today at 11:10 a.m. to provide some insights into what went wrong with your Website Builder initially, and to reconfirm that we are waiting for feedback from Basekit.
We will continue to monitor the escalation with them, and our Support Team will follow up with you as soon as possible, once we have received an update from them.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply18 Jul 2025, 12:18
Official
Hi Ashley,
Thank you for your reply and additional concerns.
Please note that our Team responded to your Support Ticket on the 16th of July at 11:21 a.m., as promised, to let you know that an additional escalation was required with Basekit Support so that we could get a resolution for your challenges. We apologise for the delay in getting this resolved, as we await an update from Basekit.
We have, however, also sent a follow-up update on your Support Request today at 11:10 a.m. to provide some insights into what went wrong with your Website Builder initially, and to reconfirm that we are waiting for feedback from Basekit.
We will continue to monitor the escalation with them, and our Support Team will follow up with you as soon as possible, once we have received an update from them.
Warmest Regards,
The 1-grid Team
Thank you for your reply and additional concerns.
Please note that our Team responded to your Support Ticket on the 16th of July at 11:21 a.m., as promised, to let you know that an additional escalation was required with Basekit Support so that we could get a resolution for your challenges. We apologise for the delay in getting this resolved, as we await an update from Basekit.
We have, however, also sent a follow-up update on your Support Request today at 11:10 a.m. to provide some insights into what went wrong with your Website Builder initially, and to reconfirm that we are waiting for feedback from Basekit.
We will continue to monitor the escalation with them, and our Support Team will follow up with you as soon as possible, once we have received an update from them.
Warmest Regards,
The 1-grid Team
Best regards,