JvdM
Jo van der Molen
1 reviews | Active since Aug 2020
01 Aug 2020, 20:14
No surprise you're losing customers!
Since Webafrica sold their website hosting to Gridhost, their customer service, care and efficiency has just failed! And the final straw, I held over 15 minutes on a bad line, and when I asked if they could call me back on my cell, they said no, they had other customers waiting! Erhmmm!!! I'm cancelling my 8 domains, and going somewhere my time matters too!
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1-grid's replyOfficial
03 Aug 2020, 08:02Good Morning Jo van der Molen,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
1-grid's reply03 Aug 2020, 08:02
Official
Good Morning Jo van der Molen,
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID. I will escalate this information to my team to investigate for you.
Sincerely,
Tara
Thank you for bringing this to our attention, we're sorry to hear that your recent experience with our team hasn't met your expectations.
We would like to follow up to make things right today, can you please send me your client ID. I will escalate this information to my team to investigate for you.
Sincerely,
Tara