LS
Lynette S
1 reviews | Active since Mar 2013
11 Jul 2025, 22:48
No support, no response to tickets, call centre rings unanswered!!
My website has been unavailable outside of Country for 2 entire days.
This is the 3rd time this issue is happening!
I logged a ticket, no response. I called the call centre and went on hold for over an hour.
I have lost a lot of money since this issue due to my website not being available.
This is the worst hosting provider ever!
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Replies (1)
1-grid's replyOfficial
12 Jul 2025, 09:51Hi Lynette,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Request, and while trying to get feedback on your requests as your website is not working outside the country.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for resolve and follow up again first thing on Monday morning to establish the status of feedback with any further escalation that may be required..
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Request, and while trying to get feedback on your requests as your website is not working outside the country.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for resolve and follow up again first thing on Monday morning to establish the status of feedback with any further escalation that may be required..
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
1-grid's reply12 Jul 2025, 09:51
Official
Hi Lynette,
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Request, and while trying to get feedback on your requests as your website is not working outside the country.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for resolve and follow up again first thing on Monday morning to establish the status of feedback with any further escalation that may be required..
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with unresolved Support Request, and while trying to get feedback on your requests as your website is not working outside the country.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated a request for our Team to review and reach out to you to address your concerns as a priority. Due to the weekend, we will monitor this for resolve and follow up again first thing on Monday morning to establish the status of feedback with any further escalation that may be required..
Rest assured, the Support Request has been flagged as high priority, and they should provide feedback to you as soon as possible.
Warmest Regards,
The 1-grid Team