NO SERVICE RES{ONSE

Rating: ZERO. Since January every month my e-mails - my account on Outlook is set up as IMAP so all mails can remain on the server - are being deleted or just disappear from the 12-Grid server and from my Outlook. No settings for auto-archive on my PC or on the server. Every month, I must call from my mobile for calls lasting up to 3 hours and the consultants use AnyDesk to fiddle with my Outlook. On 22 May, I asked that my problem be escalated to a manager. No response received. At beginning of June, I eventually got my call escalated to a "manager" - Joann. I am, however, wondering if she is a manager, as she never called me back the same day as promised. On 17 June I called and ask to speak to her. I was informed that she was not in but that the consultant was sending her a message to call me the next day any time except between 10:30 and 15:00 as she was supposed to be working teh Saturday. No call received that day. I sent an e-mail on 20 June to support to ask that she please call me as promised., after holding on for 28 minutes with the call not being answered. No response except a ticket number to which no further action is taken. On 21 June I call and ask for JoAnne but am told she is not in. I spoke to Megan for close to half an hour. She promised to call me back the same day. Up until today, I have not received her call. I phoned at 10:41 today and was promised that she would be given my message to call me back today. It is after 18:00 and still no call received. I am suspecting that their server is being hacked or was hacked - maybe when or why they moved their server some months ago.