TB
Tommie B
1 reviews | Active since Aug 2025
20 Aug 2025, 08:29
No Service from 1-grid
My mailbox is disabled since Monday I logged several tickets on the porta, I asked them to call me but had no response I called their support number now and was on hold for 10 minutes I used their live chat but no one, or robot responded Come billing time then they are quick to send an invoice I need this sorted ASAP How long does it take to enable an mailbox and why was it disabled ibn the first place Typical South African service, you can't complain about it because you can not complain about something to don't have
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Replies (1)
1-grid's replyOfficial
21 Aug 2025, 11:55Hi Tommie,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team has been interacting with you via your Support Ticket to address your mailbox concerns since yesterday afternoon, following your review.
We have however, extended a follow-up escalation for them to please review your latest response, following our assistance with your mailbox concerns, for them to please address your new additional concerns.
Please kindly monitor and respond to your latest Support Ticket at any time to let us know if you still have concerns, once our Team has acknowledged and responded to your latest reply.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team has been interacting with you via your Support Ticket to address your mailbox concerns since yesterday afternoon, following your review.
We have however, extended a follow-up escalation for them to please review your latest response, following our assistance with your mailbox concerns, for them to please address your new additional concerns.
Please kindly monitor and respond to your latest Support Ticket at any time to let us know if you still have concerns, once our Team has acknowledged and responded to your latest reply.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
1-grid's reply21 Aug 2025, 11:55
Official
Hi Tommie,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team has been interacting with you via your Support Ticket to address your mailbox concerns since yesterday afternoon, following your review.
We have however, extended a follow-up escalation for them to please review your latest response, following our assistance with your mailbox concerns, for them to please address your new additional concerns.
Please kindly monitor and respond to your latest Support Ticket at any time to let us know if you still have concerns, once our Team has acknowledged and responded to your latest reply.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
In the meantime, we can confirm that our Hosting Support Team has been interacting with you via your Support Ticket to address your mailbox concerns since yesterday afternoon, following your review.
We have however, extended a follow-up escalation for them to please review your latest response, following our assistance with your mailbox concerns, for them to please address your new additional concerns.
Please kindly monitor and respond to your latest Support Ticket at any time to let us know if you still have concerns, once our Team has acknowledged and responded to your latest reply.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team