CH
Cecilia H
1 reviews | Active since Mar 2023
28 Aug 2025, 10:12
NO SERVICE AT ALL!
If I could give a zero rating, I would! Absolute worst service ever experienced! Constant issues with delayed mails and non availability of any support! Stay as far away from them as possible! Rather use Telkom!
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
28 Aug 2025, 11:24Hi Cecilia,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
We have however, escalated a request to our Support Team to review your recent Support Ticket and extend a follow-up with you as a priority.
A member of the Team will be in contact as soon as possible to address these concerns directly.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
We have however, escalated a request to our Support Team to review your recent Support Ticket and extend a follow-up with you as a priority.
A member of the Team will be in contact as soon as possible to address these concerns directly.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
1-grid's reply28 Aug 2025, 11:24
Official
Hi Cecilia,
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
We have however, escalated a request to our Support Team to review your recent Support Ticket and extend a follow-up with you as a priority.
A member of the Team will be in contact as soon as possible to address these concerns directly.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
We're truly sorry for the ongoing delays and negative experiences you have had with us.
We have taken these matters seriously and will continue to investigate the root causes of these.
We have however, escalated a request to our Support Team to review your recent Support Ticket and extend a follow-up with you as a priority.
A member of the Team will be in contact as soon as possible to address these concerns directly.
We will continue striving to deliver a better experience for you, and we greatly value your feedback.
Warmest Regards,
The 1-grid Team
CH
Cecilia H's updateReviewer Update
28 Aug 2025, 15:55Still waiting for someone to contact me and also still waiting for emails to work
CH
Cecilia H's update28 Aug 2025, 15:55
Reviewer Update
Still waiting for someone to contact me and also still waiting for emails to work
1-grid's replyOfficial
29 Aug 2025, 13:05Hi Cecilia,
We understand how disruptive the recent SpamTitan email interruption has been and sincerely apologise for the frustration this caused, including the difficulty in reaching us during the influx of queries.
The good news is that SpamTitan has rolled out an update, and emails are now leaving the firewall successfully. Functionality has improved overnight, and we’re monitoring closely to ensure stability as any remaining emails are released.
We’re truly sorry for the inconvenience caused and remain committed to assisting you. Please let our Support Team know if you’re still experiencing challenges or need any additional support. We’re here to help.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
We understand how disruptive the recent SpamTitan email interruption has been and sincerely apologise for the frustration this caused, including the difficulty in reaching us during the influx of queries.
The good news is that SpamTitan has rolled out an update, and emails are now leaving the firewall successfully. Functionality has improved overnight, and we’re monitoring closely to ensure stability as any remaining emails are released.
We’re truly sorry for the inconvenience caused and remain committed to assisting you. Please let our Support Team know if you’re still experiencing challenges or need any additional support. We’re here to help.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
1-grid's reply29 Aug 2025, 13:05
Official
Hi Cecilia,
We understand how disruptive the recent SpamTitan email interruption has been and sincerely apologise for the frustration this caused, including the difficulty in reaching us during the influx of queries.
The good news is that SpamTitan has rolled out an update, and emails are now leaving the firewall successfully. Functionality has improved overnight, and we’re monitoring closely to ensure stability as any remaining emails are released.
We’re truly sorry for the inconvenience caused and remain committed to assisting you. Please let our Support Team know if you’re still experiencing challenges or need any additional support. We’re here to help.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/
We understand how disruptive the recent SpamTitan email interruption has been and sincerely apologise for the frustration this caused, including the difficulty in reaching us during the influx of queries.
The good news is that SpamTitan has rolled out an update, and emails are now leaving the firewall successfully. Functionality has improved overnight, and we’re monitoring closely to ensure stability as any remaining emails are released.
We’re truly sorry for the inconvenience caused and remain committed to assisting you. Please let our Support Team know if you’re still experiencing challenges or need any additional support. We’re here to help.
Warmest regards,
The 1-grid Team
*** | *** | https://1grid.co.za/knowledge/