JB
J B
1 reviews | Active since Apr 2024
09 Dec 2025, 13:11
No Service
Zero Help from my online service provider 1 Grid: Tickets are being closed without rendering support! Support emails are no longer going through.
What am I to do ???
Ticket references #*** #*** closed without Help or service commitment. #*** closed without Help
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1-grid's replyOfficial
09 Dec 2025, 14:42Hi JB, We’re sorry to hear that your issues have still not been resolved. Thank you for reaching out.
When a customer makes multiple simultaneous support request, these requests are merged into a single support ticket so that the issues can be resolved more efficiently. We can assure you that your requests are still being investigated and we’ve arranged for a member of our support team to reach out to you shortly. Kind regards, The 1-grid Team
When a customer makes multiple simultaneous support request, these requests are merged into a single support ticket so that the issues can be resolved more efficiently. We can assure you that your requests are still being investigated and we’ve arranged for a member of our support team to reach out to you shortly. Kind regards, The 1-grid Team
1-grid's reply09 Dec 2025, 14:42
Official
Hi JB, We’re sorry to hear that your issues have still not been resolved. Thank you for reaching out.
When a customer makes multiple simultaneous support request, these requests are merged into a single support ticket so that the issues can be resolved more efficiently. We can assure you that your requests are still being investigated and we’ve arranged for a member of our support team to reach out to you shortly. Kind regards, The 1-grid Team
When a customer makes multiple simultaneous support request, these requests are merged into a single support ticket so that the issues can be resolved more efficiently. We can assure you that your requests are still being investigated and we’ve arranged for a member of our support team to reach out to you shortly. Kind regards, The 1-grid Team