RQ
Roger Q
1 reviews | Active since Mar 2013
03 Jul 2020, 23:18
No service
Worst service ever. EVERY TIME I submit a support ticket there’s an issue. They take 7 days to sort out one query. In this case I have purchased a domain and paid for it at checkout on their page. I’m told they’re waiting for payment. Really? I’ve asked for a phone call from customer services on multiple occasions and I’m still waiting for a call. I have mentioned I live abroad, maybe because of this, this is the reason for the lack of service. I wish my client would give me the permission move the business to a new service provider!
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
06 Jul 2020, 09:15Hi Roger,
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience that you have had.
Please allow us to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed on your HelloPeter profile so that one of our agents can get in touch with you.
Sincerely,
Tara
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience that you have had.
Please allow us to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed on your HelloPeter profile so that one of our agents can get in touch with you.
Sincerely,
Tara
1-grid's reply06 Jul 2020, 09:15
Official
Hi Roger,
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience that you have had.
Please allow us to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed on your HelloPeter profile so that one of our agents can get in touch with you.
Sincerely,
Tara
Thank you for bringing this to our attention, we would like to sincerely apologise for the experience that you have had.
Please allow us to investigate your above concerns to identify how we can best resolve your issue today.
I am going to escalate your comments along with the details listed on your HelloPeter profile so that one of our agents can get in touch with you.
Sincerely,
Tara
RQ
Roger Q's updateReviewer Update
06 Jul 2020, 11:44Good day,
Your reply is “Hi R”, who exactly is “R”?
I am waiting for you to escalate my complain and comments as you have stated.
I am once again waiting for your agents to contact me. Via phone? Via email?
I’m not quite sure what you planning to do here and how you are going to resolve this issue? Is this another case of me waiting 7 days for your company to ignore me? None of my queries have ever been resolved when using your support system. Your service is shocking! Eventually I give up. As I’m sure many others do as well.
Can you give me clarity as to when my complaint will be resolved?
Your company is very quick to send invoices for payment which are honored. But the service is non existent! Perhaps you need to re-evaluate your business model and pay me while I wait for the service(s) that are paid for. Would this improve service?
I’m waiting! As I have been with EVERY QUERY IVE SENT YOU! Wait wait wait wait, that’s all that seems to be happening.
Regards,
By the way my name is ROGER and not simply “R”. I’m not your buddy! I’m a paying customer!
Your reply is “Hi R”, who exactly is “R”?
I am waiting for you to escalate my complain and comments as you have stated.
I am once again waiting for your agents to contact me. Via phone? Via email?
I’m not quite sure what you planning to do here and how you are going to resolve this issue? Is this another case of me waiting 7 days for your company to ignore me? None of my queries have ever been resolved when using your support system. Your service is shocking! Eventually I give up. As I’m sure many others do as well.
Can you give me clarity as to when my complaint will be resolved?
Your company is very quick to send invoices for payment which are honored. But the service is non existent! Perhaps you need to re-evaluate your business model and pay me while I wait for the service(s) that are paid for. Would this improve service?
I’m waiting! As I have been with EVERY QUERY IVE SENT YOU! Wait wait wait wait, that’s all that seems to be happening.
Regards,
By the way my name is ROGER and not simply “R”. I’m not your buddy! I’m a paying customer!
RQ
Roger Q's update06 Jul 2020, 11:44
Reviewer Update
Good day,
Your reply is “Hi R”, who exactly is “R”?
I am waiting for you to escalate my complain and comments as you have stated.
I am once again waiting for your agents to contact me. Via phone? Via email?
I’m not quite sure what you planning to do here and how you are going to resolve this issue? Is this another case of me waiting 7 days for your company to ignore me? None of my queries have ever been resolved when using your support system. Your service is shocking! Eventually I give up. As I’m sure many others do as well.
Can you give me clarity as to when my complaint will be resolved?
Your company is very quick to send invoices for payment which are honored. But the service is non existent! Perhaps you need to re-evaluate your business model and pay me while I wait for the service(s) that are paid for. Would this improve service?
I’m waiting! As I have been with EVERY QUERY IVE SENT YOU! Wait wait wait wait, that’s all that seems to be happening.
Regards,
By the way my name is ROGER and not simply “R”. I’m not your buddy! I’m a paying customer!
Your reply is “Hi R”, who exactly is “R”?
I am waiting for you to escalate my complain and comments as you have stated.
I am once again waiting for your agents to contact me. Via phone? Via email?
I’m not quite sure what you planning to do here and how you are going to resolve this issue? Is this another case of me waiting 7 days for your company to ignore me? None of my queries have ever been resolved when using your support system. Your service is shocking! Eventually I give up. As I’m sure many others do as well.
Can you give me clarity as to when my complaint will be resolved?
Your company is very quick to send invoices for payment which are honored. But the service is non existent! Perhaps you need to re-evaluate your business model and pay me while I wait for the service(s) that are paid for. Would this improve service?
I’m waiting! As I have been with EVERY QUERY IVE SENT YOU! Wait wait wait wait, that’s all that seems to be happening.
Regards,
By the way my name is ROGER and not simply “R”. I’m not your buddy! I’m a paying customer!
RQ
Roger Q's updateReviewer Update
08 Jul 2020, 08:44Good day,
I confirm receipt of your correspondence via email, (And your private response via HelloPeter.) Still there are issues that are unresolved as per the email thread to your support team.
Please can we get all the issues, complaints and everything else sorted so I can move my domains smoothly and without further issues.
Yes, ultimately this is what it has boiled down to. Each time I contact your support team I wait for 5 to 7 days for issues to be rectified. 99% of the time it doesn’t happen. Nothing gets done. I understand I’m not your biggest client. But it’s the little clients that keep your business afloat. We pay for non existent service. NO MORE! It’s time to move on to a service provider that appreciates even the small business clients.
Please get it together, and get it sorted.
Regards,
Roger
I confirm receipt of your correspondence via email, (And your private response via HelloPeter.) Still there are issues that are unresolved as per the email thread to your support team.
Please can we get all the issues, complaints and everything else sorted so I can move my domains smoothly and without further issues.
Yes, ultimately this is what it has boiled down to. Each time I contact your support team I wait for 5 to 7 days for issues to be rectified. 99% of the time it doesn’t happen. Nothing gets done. I understand I’m not your biggest client. But it’s the little clients that keep your business afloat. We pay for non existent service. NO MORE! It’s time to move on to a service provider that appreciates even the small business clients.
Please get it together, and get it sorted.
Regards,
Roger
RQ
Roger Q's update08 Jul 2020, 08:44
Reviewer Update
Good day,
I confirm receipt of your correspondence via email, (And your private response via HelloPeter.) Still there are issues that are unresolved as per the email thread to your support team.
Please can we get all the issues, complaints and everything else sorted so I can move my domains smoothly and without further issues.
Yes, ultimately this is what it has boiled down to. Each time I contact your support team I wait for 5 to 7 days for issues to be rectified. 99% of the time it doesn’t happen. Nothing gets done. I understand I’m not your biggest client. But it’s the little clients that keep your business afloat. We pay for non existent service. NO MORE! It’s time to move on to a service provider that appreciates even the small business clients.
Please get it together, and get it sorted.
Regards,
Roger
I confirm receipt of your correspondence via email, (And your private response via HelloPeter.) Still there are issues that are unresolved as per the email thread to your support team.
Please can we get all the issues, complaints and everything else sorted so I can move my domains smoothly and without further issues.
Yes, ultimately this is what it has boiled down to. Each time I contact your support team I wait for 5 to 7 days for issues to be rectified. 99% of the time it doesn’t happen. Nothing gets done. I understand I’m not your biggest client. But it’s the little clients that keep your business afloat. We pay for non existent service. NO MORE! It’s time to move on to a service provider that appreciates even the small business clients.
Please get it together, and get it sorted.
Regards,
Roger