NW
Nigel W
1 reviews | Active since Oct 2020
26 Oct 2020, 13:50
Next stop, domain transfer.
Cannot seem to get anyone on the chat that will resolve the current issue I am experiencing. The first part was the PHP update issue. That took 3x tries. Finally, that was updated but the remainder of the request seems to have been ignored. Server settings assistance required. Ticket #941908 and #940802. Then went to chat to try to speed things up, that was promising in the beginning only to go silent for an extended period of time. Next stop, domain transfer.
Helpful (0)
Replies (5)0
Replies (5)
1-grid's replyOfficial
26 Oct 2020, 13:52Hi there Nigel,
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Best regards,
1-grid's reply26 Oct 2020, 13:52
Official
Hi there Nigel,
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Thank you for providing this detailed overview and raising your concerns with us.
I’m really sorry to hear about the issue you experienced, my team and I would like to follow up to further investigate the concerns you mentioned above to understand the root cause and how we can make things right today, please note I am going to escalate your review urgently.
Sincerely,Tara
Best regards,
NW
Nigel W's updateReviewer Update
26 Oct 2020, 14:49Thank you, Elridge made contact and is investing further.
NW
Nigel W's update26 Oct 2020, 14:49
Reviewer Update
Thank you, Elridge made contact and is investing further.
NW
Nigel W's updateReviewer Update
28 Oct 2020, 16:39Hi Elridge,
Thanks for the calls and working through this issue.
Thanks for the calls and working through this issue.
NW
Nigel W's update28 Oct 2020, 16:39
Reviewer Update
Hi Elridge,
Thanks for the calls and working through this issue.
Thanks for the calls and working through this issue.
NW
Nigel W's updateReviewer Update
28 Oct 2020, 16:44Hi, How do I edit the current rating review, thanks?
NW
Nigel W's update28 Oct 2020, 16:44
Reviewer Update
Hi, How do I edit the current rating review, thanks?
1-grid's replyOfficial
28 Oct 2020, 16:57Hi there Nigel,
Thank you very much the follow up message, I'll certainly pass your message onto Eldrige and the rest of my team.
If you would like to delete the review:
1. Look for the 3 dots located beneath the first comment you added
2. Click on the dots, thereafter you should see a tab that reads 'delete'
3. Select 'delete' and the review will be removed
Alternatively, you're welcome to add an additional comment on this review rating our team using an NPS score, rating ranges from 1-10.
Your reply would read as follows:
1. Promotor: NPS = 10
If you have any trouble with the above, please let me know.
Sincerely,
Tara
Thank you very much the follow up message, I'll certainly pass your message onto Eldrige and the rest of my team.
If you would like to delete the review:
1. Look for the 3 dots located beneath the first comment you added
2. Click on the dots, thereafter you should see a tab that reads 'delete'
3. Select 'delete' and the review will be removed
Alternatively, you're welcome to add an additional comment on this review rating our team using an NPS score, rating ranges from 1-10.
Your reply would read as follows:
1. Promotor: NPS = 10
If you have any trouble with the above, please let me know.
Sincerely,
Tara
Best regards,
1-grid's reply28 Oct 2020, 16:57
Official
Hi there Nigel,
Thank you very much the follow up message, I'll certainly pass your message onto Eldrige and the rest of my team.
If you would like to delete the review:
1. Look for the 3 dots located beneath the first comment you added
2. Click on the dots, thereafter you should see a tab that reads 'delete'
3. Select 'delete' and the review will be removed
Alternatively, you're welcome to add an additional comment on this review rating our team using an NPS score, rating ranges from 1-10.
Your reply would read as follows:
1. Promotor: NPS = 10
If you have any trouble with the above, please let me know.
Sincerely,
Tara
Thank you very much the follow up message, I'll certainly pass your message onto Eldrige and the rest of my team.
If you would like to delete the review:
1. Look for the 3 dots located beneath the first comment you added
2. Click on the dots, thereafter you should see a tab that reads 'delete'
3. Select 'delete' and the review will be removed
Alternatively, you're welcome to add an additional comment on this review rating our team using an NPS score, rating ranges from 1-10.
Your reply would read as follows:
1. Promotor: NPS = 10
If you have any trouble with the above, please let me know.
Sincerely,
Tara
Best regards,