NEVER TRUST 1-GRID!!!!!!

1-grid loses your website contents and then lies and never helps you restore it and to top it off, they lie and beat you around the bush to make as if you did something. the blatant attitude from them stinks! the scenario:

The customer goes on, sees his website says "website to go live soon" The developer nor I (who just provided hosting) ever touched this clients website and it was working. We contact 1-Grid to find out whats going on and why the website says "to go live soon" 1-grid advise us that the co.za domain was pointing to the WRONG NAMESERVERS and that we MUST CORRECT IT. I had registered the domain many many years back and it had always pointed to the nameservers it was currently pointing at. 1-grid insisted we change the nameservers to fix the issue. I insisted that this should not fix the issue and did not make any sense AS THE NAMESERVERS were pointing correctly for years and the developers site had been functioning as is. 1-grid further insisted that I update it else you could not help me any further. I then changed the nameservers as they had asked. It did not fix anything. I dropped an emailing asking someone advise whats happening. I get a reply back saying its working and I must confirm. I go online AND AN OLD WEBSITE DEVELOPED AGES AGO IN CLASSIC ASP WAS DISPLAYING. THE WRONG OLD OUTDATED SITE!!!!! THE LATEST WEBSITE DEVELOPED BY the developer, IS NO LONGER DISPLAYING AND THE NEW WEBSITE IS MISSING. 1-Grid Totally Stuffing us around and have no answers as to where the copy of the new website is. I EMAILED ASKING FOR ANSWERS AND NOTHING!!! I GET IGNORED!