1 reviews | Active since Mar 2009
Need an Ombudsman for IT
1-Grid suspends my domain every other month for no reason what so ever. My account is current and I can’t access my email. I have tried to chat on line... they did not respond. I called their billing department and the lady who answered my call, didn’t listen to what I had to say, put me through to their support department. After holding on for sometime, I tried calling again and still didn’t get to speak to anyone. This problem with 1-Grid occurs regularly. Is there an ombudsman for IT that I can escalate my concerns to? A small business can not afford to not function optimumaly when it gets suspended. There is a huge notice on my website informing clients and potential business that the “Site has been suspended” This is embarrassing and damaging to my business. I would like to claim for loss of business due to this continuous harassing problem
Please accept our sincere apologies for the negative and frustrating experience. Our team is aware of the issue and it has been escalated to our Technical and Customer Support managers as a priority. We will be in regular contact until the issue is resolved to your complete satisfaction.
Thank you for your feedback. We commit to offering you a better service experience in the future.
Sincerely,
1-grid
Please accept our sincere apologies for the negative and frustrating experience. Our team is aware of the issue and it has been escalated to our Technical and Customer Support managers as a priority. We will be in regular contact until the issue is resolved to your complete satisfaction.
Thank you for your feedback. We commit to offering you a better service experience in the future.
Sincerely,
1-grid