My account has been suspended ref 47852

The 1-grid customer service is undermining customers. I was talking to Umar regarding my account on 27 August 2020 who promised to get an senior manager to discuss my account which was suspended after I made a payment according to my invoice that was sent to me . I was waiting for the senior manager on account department on the 28 August 2020 in the morning. But nothing I called at 12 o’clock and i spoke to UMAR who told me to wait till 1:15 pm for the call but nothing happen then at 15:00pm I tried calling 1-grid till 5 pm no one answered my calls . This is embarrassing to be treated like this I will contact consumer complaints on Monday and other relavant Office to deal with this issue today it’s Friday and my emails are suspended and I am expecting important emails after heavy lock down for 5 months .i did request that my emails should be activated while we discuss the problem if there is one but I was told by Umar that the account manager refused and promised to talk to me and end up avoiding me .if they will be undermining me as a client I should get service somewhere else I will only request the my domain name to released to me so that I can get another company to assist me using my domain.