FM
Frans M
1 reviews | Active since Apr 2012
30 Mar 2026, 16:44
missing emails
24/03/2026 12:00 Last Updated 27/03/2026 11:50 Dear Valued 1-grid Customer, We want to make you aware of a service issue currently affecting email management functionality on a number of our Windows Plesk servers. We understand how important it is to manage your email accounts seamlessly and want to reassure you that our team is actively working on this.
7 days later my clients emails are still missing. We are considering transferring our clients’ domains elsewhere.
Helpful (0)
Replies (2)0
Replies (2)
1-grid's replyOfficial
31 Mar 2026, 09:07Hi Frans,
Thank you for taking the time to share this, and we’re truly sorry for the frustration and disruption caused by missing emails for your clients.
Your query has been escalated to a member of our Advanced Technical Team for further investigation of the impacted missing email accounts as a priority. They will be in direct contact with you to provide a clear update and next steps toward resolution.
We've noted that the Network Notice quoted in your review, and wanted to reassure you that this should not impact your clients, as their accounts are not hosted on Windows Plesk servers. Our Team is aware that this is a separate incident and is investigating your case separately from this, as it is specifically for missing emails.
We understand the urgency here and appreciate your patience while we work to get this resolved for you.
Kind regards,
The 1-grid Team
Thank you for taking the time to share this, and we’re truly sorry for the frustration and disruption caused by missing emails for your clients.
Your query has been escalated to a member of our Advanced Technical Team for further investigation of the impacted missing email accounts as a priority. They will be in direct contact with you to provide a clear update and next steps toward resolution.
We've noted that the Network Notice quoted in your review, and wanted to reassure you that this should not impact your clients, as their accounts are not hosted on Windows Plesk servers. Our Team is aware that this is a separate incident and is investigating your case separately from this, as it is specifically for missing emails.
We understand the urgency here and appreciate your patience while we work to get this resolved for you.
Kind regards,
The 1-grid Team
1-grid's reply31 Mar 2026, 09:07
Official
Hi Frans,
Thank you for taking the time to share this, and we’re truly sorry for the frustration and disruption caused by missing emails for your clients.
Your query has been escalated to a member of our Advanced Technical Team for further investigation of the impacted missing email accounts as a priority. They will be in direct contact with you to provide a clear update and next steps toward resolution.
We've noted that the Network Notice quoted in your review, and wanted to reassure you that this should not impact your clients, as their accounts are not hosted on Windows Plesk servers. Our Team is aware that this is a separate incident and is investigating your case separately from this, as it is specifically for missing emails.
We understand the urgency here and appreciate your patience while we work to get this resolved for you.
Kind regards,
The 1-grid Team
Thank you for taking the time to share this, and we’re truly sorry for the frustration and disruption caused by missing emails for your clients.
Your query has been escalated to a member of our Advanced Technical Team for further investigation of the impacted missing email accounts as a priority. They will be in direct contact with you to provide a clear update and next steps toward resolution.
We've noted that the Network Notice quoted in your review, and wanted to reassure you that this should not impact your clients, as their accounts are not hosted on Windows Plesk servers. Our Team is aware that this is a separate incident and is investigating your case separately from this, as it is specifically for missing emails.
We understand the urgency here and appreciate your patience while we work to get this resolved for you.
Kind regards,
The 1-grid Team
FM
Frans M's updateReviewer Update
31 Mar 2026, 11:01 Unfortunately, those affected have decided to transfer their domains elsewhere. This issue is now occurring more frequently.
FM
Frans M's update31 Mar 2026, 11:01
Reviewer Update
Unfortunately, those affected have decided to transfer their domains elsewhere. This issue is now occurring more frequently.