1 reviews | Active since Jul 2024
MISSING EMAILS!!!
We have been avid supporters of 1-Grid for a very long time but seems the email issue is really getting out of hand.
In July 2024 we had an issue where the mail server collapsed and we had to wait 2 weeks for the server and service to be sorted.
Come 2026. THE SAME PROBLEM AGAIN. Zero emails for the period May 2025 - 28 Feb 2026. This is totally unacceptable for suck and instance to happen again. In the 2024 issue we lost a lot of important mails which were not able to recover.
There is NO WAY that again we must lose emails for the period May 2025 - Feb 2026.
We are a transporter company completely relying on emails for incident logging.
It is month end and we are not able to process as the mails are "gone" Folders is there with ZERO mails
I have tried to call the call center and after the umpteenth recording saying "There is no service agent available: and cut off, i was able to speak to a consultant from ACCOUNTS to assist me.
I was fortunate enough to finally get through to a support agent who was only able to tell me they are working on the problem and not very helpful at all.
HOW LONG WILL WE BE WAITING THIS TIME FOR THE MATTER TO BE RESOLVED??? TWO WEEKS AGAIN???
NO NO NO 1-Grid we as a company cant basically come to a stand still due to a server issue!!!
Please accept our sincerest apologies, and be assured that we’re committed to getting this resolved as soon as possible.
We’ve arranged for a Senior member of our Support Team to look into this further and contact you shortly.
Kind regards, The 1-grid Team
Please accept our sincerest apologies, and be assured that we’re committed to getting this resolved as soon as possible.
We’ve arranged for a Senior member of our Support Team to look into this further and contact you shortly.
Kind regards, The 1-grid Team
THIS MORNING ZERO EMAILS IN THE BOXES!!!! CEO FREAKING OUT AS THEY ARE BUSY WITH FUN YEAR END AND NOTHING TO WORK WITH!!!!
THIS MORNING ZERO EMAILS IN THE BOXES!!!! CEO FREAKING OUT AS THEY ARE BUSY WITH FUN YEAR END AND NOTHING TO WORK WITH!!!!
Thank you for taking the time to respond.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be. We appreciate the opportunity to continue working toward a resolution.
We have escalated it for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for taking the time to respond.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be. We appreciate the opportunity to continue working toward a resolution.
We have escalated it for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
EMAILS ARE SEND ZERO FEEDBACK. HAD A CALL AND WAS PROMISED WEEK LATER NOTHING!!!!
HOLDING ON THE LINE FOR SUPPORT FOR MORE THAN AN HOUR EVERYDAY AND WHEN I GET TO "NR 2 IN THE LINE TO BE CONNECTED"THE CALL DROPS!!!!
CALL ME!!! ***.
EMAILS ARE SEND ZERO FEEDBACK. HAD A CALL AND WAS PROMISED WEEK LATER NOTHING!!!!
HOLDING ON THE LINE FOR SUPPORT FOR MORE THAN AN HOUR EVERYDAY AND WHEN I GET TO "NR 2 IN THE LINE TO BE CONNECTED"THE CALL DROPS!!!!
CALL ME!!! ***.