Messed up migration, broken security certificate - no solution, 2 days.

1-Grid is busy with migrating to Plesk. For that, users have the choice to follow their 1-Grid's knowledge base articles and to the migration themselves or else pay R500 for 1-Grid to do the transfer. We have a niche software company, running web-services on our Windows hosting packing that drives our apps. I selected the paid option for the specific reason that I do not want to make mistakes myself and interrupt our apps.

Not to be. First the SQL server extensions for PHP was not installed. 2 support calls later, indicating our apps are shutdown because of the migration problems, the extension was installed (although we noticed PHP was downgraded from 7 series to 5 series version??!!!). Next problem is the security certificate got messed up, so our apps are still down as secure connections are vital. By simply typing in our web-address, any technician could see the problem. I phoned a third time. I was told the problem is escalated and they will get back to me.

Not to mention, while we tried to troubleshoot the problem ourselves, we noticed test pages uploaded via ftp were not reachable though a web browser. So it would seem the ftp seems to be linked to an old profile.

We lodge a fourth ticket without response out of utter frustration for 1-Grid not forthcoming with a solution. Later today will be day 3 our apps are down, our client breath down our necks and I endure a sleepless night thanks to the 1-Grid which are unable or reluctant or not responsive enough to provide a solution in a timely manner.

I can only attest to one of the other forum writers about our experience with xneelo. Their support are the opposite side of the spectrum. If you do Linux hosting, look no further.

Unfortunately at this time I cannot in good conscience tell anybody to use 1-Grid, especially critical systems.

Hope posting on HelloPeter will induce a timely satisfactory response from 1-Grid, else we will have no choice to look at other options for our Windows web-hosting needs.