SV
Sindile V

1 reviews | Active since Sept 2020

09 Sept 2020, 10:40

#Making South Africa Great again, one company at a time.

I would like to publicly appreciate the service I've received from 1-grid. Even though I am not a technocrat, guys like Aphiwe Jiya were able to talk plain English and help regular Jo like myself to overcome a technical burden.

Through the self-service I had bough the R 49 package, because I needed 3 email addresses, in seeing that the acquired package was, not suitable for my needs I upgraded to the R69 Package, that too did not offer what I was looking, I initiated one more upgrade to the business pro, however, looking at the monthly knew this package was more than I needed. So I lodged one of those webchat when I was in conversation with the1 person from 1-grid. I explained what my needs were and the predicament I was in. In our chat learnt a lot of things did not know before. He explained the separation between an email box and an email address, once I understood that could better articulate what I needed. Then he referred me to Aphiwe and rest was history. All I can say now am an package that offers me everything in need. Thank you guys The company must celebrate people like Aphiwe and the first person I encountered from support services, they have displayed values of accountability and dependability in the process. Thank you very much :) Keep up the great work

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Replies (1)
1-grid
1-grid's reply09 Sept 2020, 11:57
Official
Good Morning Sindile, 

Your review was an absolute pleasure to read, it has already been passed onto our team, Aphiwe has been praised and rewarded for the excellent service delivered to you.

The detail in your feedback is much appreciated along with the 5-star rating you have awarded our team – I’m so happy to hear that your chat with Aphiwe was fruitful and that you now have a better understanding around our Business for Email product.

My team and I look forward to interacting with you again and certainly appreciate your support.

Sincerely,
Tara