1 reviews | Active since Jul 2019
Lack of Support, worsening mail issues, slow servers.
If I could give no stars I would! Complete lack of support. As a Pro Support customer I have been with the company since 2011. The service and product was good when it was WebAfrica but since they rebranded to Gridhost and now 1-Grid, it has been going down the toilet day by day. This year their e-mail issues have been through the roof and it continues to do so. They double invoice me often and if I was not wakey about it they would have taken a lot of money from me. Some support agents, when they answer can be great..but overall the company and probably management has been letting their staff and customers down. I am now officially in the process to move all my domains as well as all my client domains away as the constant mail issues and complete lack of support ( even during business hours on Pro Support ) is embarrassing me in front of my clients to say the least. I have lost so many this year and want to hold 1-Grid accountable for it. Ridiculous.
The 1-grid Team
The 1-grid Team
We see that your most recent support request was resolved by our team.
If there's a new request that hasn't been attended to, then please provide us with the reference number so that we may have a closer look to see if there are any friction points, as we cannot find any recent support request.
Thank you,
The 1-grid Team
We see that your most recent support request was resolved by our team.
If there's a new request that hasn't been attended to, then please provide us with the reference number so that we may have a closer look to see if there are any friction points, as we cannot find any recent support request.
Thank you,
The 1-grid Team
My review here and decision is based mostly on 1-Grid's lack of performance during 2025. I have spent more time trying to resolve email issues than doing actual work. That has cost me dearly. I have also lost clients and income as due to the constant issues with email specifically.
My review here and decision is based mostly on 1-Grid's lack of performance during 2025. I have spent more time trying to resolve email issues than doing actual work. That has cost me dearly. I have also lost clients and income as due to the constant issues with email specifically.