Lack of support

I just took the time to go through some of the support concerns for 1Grid and i'm astonished that no one in management is taking anything cutomers are saying seriously to fix he support issues. I have tried logging tickets, emailing support and mostly calling. I sent a email yesterday with all my screen dumps. Got sent another email with a solution that DOES not work. As soon as you are no1 on their IVR call drops. I have barely been wioth this company for a month and I AM SO disppointed by this service. Today i spent another 20 minutes to get cut off. In 2 weeks i probable **** calls for over a hour and half on prepaid??? do you know what this costs? more than what i pay you guys. One of the issues i have is getting final notices for none paid although i paid immediately...Now my email is NOT working for almost 2 days. FIX your support issues. Looks like there is just 1 person taking your calls. FIX it so you don't have to spend more money gaining new customers instead of retaining what you have. I have never been more frustrated with a new supplier like i am now