RJvR
Rudolph Janse van Rensburg
1 reviews | Active since Apr 2016
10 Mar 2026, 16:44
Lack of service
Could I get a call from a senor person in 1-Grid. I am having endless problems with my Reseller Package to a point that I cant access certain domain to update. I always get the response "it is fixed" but when I check the same problem persists. I cant create new domain at occasion and this is impacting my business as I cant sign up new clients. You may call me on ***
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
11 Mar 2026, 08:52 Hi Rudolph,
Thank you for reaching out regarding ongoing issues with your Reseller package, and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for reaching out regarding ongoing issues with your Reseller package, and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
1-grid's reply11 Mar 2026, 08:52
Official
Hi Rudolph,
Thank you for reaching out regarding ongoing issues with your Reseller package, and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
Thank you for reaching out regarding ongoing issues with your Reseller package, and for providing us with your feedback.
We’re truly sorry about your ongoing experience, and we understand how frustrating this situation must be.
We have escalated this for further review by a Senior Support Team member. Once they have investigated the details, they will contact you as soon as possible to provide feedback and assist in resolving the issue.
We appreciate the opportunity to work towards a resolution with you. We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
RJvR
Rudolph Janse van Rensburg's updateReviewer Update
11 Mar 2026, 23:39It is now 24 hours later and no call from 1-grid. I thought I will include images of the error I experience with my Plesk Reseller package. I don;t thonk this service provider cares if you loose clients or not. I have lost 3 clients and had to refund many other. There is no urgency and since you cant fix it yourself you are at there mercy. I lesson hard learned. I will choose more carefully in the future where I place my order for a dedicated server. You wont get the business from Paylithic.
image.png 257.94 KB
image.png 257.94 KB
RJvR
Rudolph Janse van Rensburg's update11 Mar 2026, 23:39
Reviewer Update
It is now 24 hours later and no call from 1-grid. I thought I will include images of the error I experience with my Plesk Reseller package. I don;t thonk this service provider cares if you loose clients or not. I have lost 3 clients and had to refund many other. There is no urgency and since you cant fix it yourself you are at there mercy. I lesson hard learned. I will choose more carefully in the future where I place my order for a dedicated server. You wont get the business from Paylithic.
image.png 257.94 KB
image.png 257.94 KB
1-grid's replyOfficial
12 Mar 2026, 09:00Hi Rudolph,
Thank you for taking the time to respond, and we’re truly sorry about your ongoing experience.
We have re-escalated it for review by a Senior Support Team member with a request to contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
The 1-grid Team
1-grid's reply12 Mar 2026, 09:00
Official
Hi Rudolph,
Thank you for taking the time to respond, and we’re truly sorry about your ongoing experience.
We have re-escalated it for review by a Senior Support Team member with a request to contact you as soon as possible to provide feedback and assist in resolving the issue.
We remain committed to resolving this as quickly and smoothly as possible.
Kind regards,
The 1-grid Team
The 1-grid Team