NS
Nardus S
1 reviews | Active since Mar 2012
24 Jan 2019, 11:22
Lack of feedback and technical support results in a loss of business
My domain was suspended as a result of non payment. I made the payment more than a week ago, and my domain is still inactive. I have sent numerous emails, and have had vague answers from Zuber and Jo-Ann T, with no follow up. Now, every time I try to engage this matter I receive an automatic reply stating that the ticket has been closed. I have made the payment, yet my website is down.
I would not recommend that other businesses trust 1-grid to host their sites, as lack of feedback and technical support results in a loss of business.
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1-grid's replyOfficial
24 Jan 2019, 11:32Good Morning Nardus,
Please accept our sincere apologies for your negative experience with our billing and support processes.
The issue has been escalated to our Billing and Support managers as a priority, and we will keep regular contact until the issue is resolved to your satisfaction.
Thank you for your feedback and we commit to offering you a better service experience in the future.
Sincerely,
1-grid
1-grid's reply24 Jan 2019, 11:32
Official
Good Morning Nardus,
Please accept our sincere apologies for your negative experience with our billing and support processes.
The issue has been escalated to our Billing and Support managers as a priority, and we will keep regular contact until the issue is resolved to your satisfaction.
Thank you for your feedback and we commit to offering you a better service experience in the future.
Sincerely,
1-grid