MS
Manus S

1 reviews | Active since May 2013

04 Jun 2019, 15:07

Just don't use them!

Guys, do not go with 1-grid domain hosting. If anything, you can make use of their VPS services. But do not register domains through them. Their control panel does not work. If you have a domain that you transferred and for some reason the previous host neglected to accept your ticket the first time, you will have the same domain listed twice on your control panel, and get this, the first listing will have status of cancelled, the other one will have status of active... how do you quantify that. If you have cancelled a domain or transferred it away, it will still be on your control panel for the next 4 years... (so far at least). Your domains will also have a status that the autorenew is either active or non active, but this is just for aesthetics, because on THEIR side, it will have a different status all together. Also, if you register a new domain, you login with your username and password, register the domain, finish the checkup etc. and if you are a debit order client, you select that as your "payment type" and then... you have to phone them, wait 30 to 40 minutes for someone to answer and ask them to release the domain because you are a debit order client with 80 other domains that you pay them for each and every month. If that is not enough, you sometimes have to argue and threaten the person on the other side of the call, before they speak to a teamleader and eventually release the domain. On top of all that, if you have ANY issue at all, prepare to waste the next hour of your life, trying to get hold of them and resolve the issue... Maybe... they will also tell you that their developers are working on this issue or that issue, which is BULL. They have been saying this, since they took over from Web Africa. They spend so much time and resources on changing names and branding and introducing a chat service which tells you, current response time: under 2 hours.. Yet their system is hanging by threads... guys.. this is not a sustainable business model.. it is going to fall apart... sorry to say!

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Replies (3)
1-grid
1-grid's reply05 Jun 2019, 15:53
Official
Good Day M****, 

Thank you for taking the time to send us comprehensive feedback. Please accept our apologies for the frustration and negative experience you have had.

Thank you for taking our calls to discuss the matter and to resolve the issue. We have fully investigated what has caused this and have put processes in place to ensure this does not happen again. 

We appreciate your feedback and again, we apologise for any inconvenience this has caused. 
Sincerely, 
Elsa
 

Best regards,

1-grid
1-grid's reply05 Jul 2019, 11:13
Official
Good Day M****, 
 We would greatly appreciate it if you could send us feedback. This helps us to improve the service we offer. 

Since our last interaction, we hope that you have had an improved service experience with our team. 

We trust that the issue you have brought to our attention in this review has been resolved. Should you have any question or queries regarding this, please feel free to contact us. 

If you feel that we have improved on our service offering, we would really appreciate it if you would kindly consider rating us again. 

We appreciate your support. 

Sincerely, 
Elsa 

Best regards,

MS
Manus S's update06 Nov 2019, 11:32
Reviewer Update
So we are 5 months down the road... and the system is just as **** as it was before. Still, domains expiring, in spite of autorenewals being set and accounts being up to date and every damn check that possibly could be done is in place. 1-Grid is an absolute fail.