1 reviews | Active since Nov 2016

16 Jul 2025, 15:05

I’ve watched 1Grid steadily decline

I’ve watched 1Grid steadily decline over the years, and it's been incredibly frustrating as a long-time customer. I’m still waiting on a support request from the 11th — after sitting on hold for 30 minutes with no resolution, the email responses fizzled out, and I’ve heard nothing since.

This year alone, I’ve had to log 14 separate support tickets for my websites going down. Yes, fourteen.

Their servers are frequently blacklisted, and firewalls block people from accessing my sites — across multiple networks. It’s not just poor service; it’s become a liability.

I used to recommend 1Grid to others. I regret that now. The experience has gone from reliable to ridiculous.

Not acceptable. Not professional. Not worth it.

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Replies (1)
1-grid
1-grid's reply16 Jul 2025, 15:35
Official
Hi Jacqui, 

Thank you for your feedback. We are truly sorry about your experiences with unresolved IP blacklisting issues, and while trying to get feedback on your requests.

This is certainly not the experience we want you to have, and we have taken this seriously. 

We have escalated a request for our Team to review and respond/reach out to address all of the concerns listed in the requests, as a priority.

Rest assured, the Support Requests have been flagged as high priority, and they should provide follow-ups as soon as possible.

Warmest Regards, 
The 1-grid Team