It takes one good guy to change a bad perception
A chap called Geffin Jones in the Support area ensured that I changed my view of this company. Whenever I call in I have to wait about 20 minutes to get through to anyone and invariably I cannot hear the person or they have to ask someone which takes another 5 minutes. I get seriously frustrated with this company! Then Geffin arrived! He phoned me back and in a calm and calculated way listened to my problem and sorted me out in a few minutes. What a pleasure to deal with him. I wish the bosses at 1-Grid will listen and do something about the really poor customer service. This guy is a champion. 5 STar service .Thanks again Geffin!
Helpful (0)
Replies (1)0
Replies (1)
1-grid's replyOfficial
14 Aug 2020, 07:36Good Morning Len,
Thank you for the feedback, we’re happy to hear that your experience is getting better each day with our team, we will continue to strive to meet your expectations.
Your comments will be passed onto the rest of our team to applaud Geffin for the outstanding service delivered to you.
We appreciate your continuous support and look forward to serving you again.
Sincerely, Tara
Thank you for the feedback, we’re happy to hear that your experience is getting better each day with our team, we will continue to strive to meet your expectations.
Your comments will be passed onto the rest of our team to applaud Geffin for the outstanding service delivered to you.
We appreciate your continuous support and look forward to serving you again.
Sincerely, Tara
1-grid's reply14 Aug 2020, 07:36
Official
Good Morning Len,
Thank you for the feedback, we’re happy to hear that your experience is getting better each day with our team, we will continue to strive to meet your expectations.
Your comments will be passed onto the rest of our team to applaud Geffin for the outstanding service delivered to you.
We appreciate your continuous support and look forward to serving you again.
Sincerely, Tara
Thank you for the feedback, we’re happy to hear that your experience is getting better each day with our team, we will continue to strive to meet your expectations.
Your comments will be passed onto the rest of our team to applaud Geffin for the outstanding service delivered to you.
We appreciate your continuous support and look forward to serving you again.
Sincerely, Tara