Invoicing problems

I was sent an email on 31st dec 2025 saying our domain will be expiring in 91 days we are to pay via credit card on their customer zone. I rep**** on the 3rd on Jan 2026 that we do not wish to pay via credit card and could they kindly send us and invoice. on the 5th of Jan 2026 I receive a reply to my previous mail stating my domain has been "disabled' - not sure what this means?? or why? What happened to my "91 days" and why cant i receive an invoice to pay? I phoned their offices on 5th Jan 2026, ***, I held on for 10 minutes, apparently 2nd in the queue only to be cut off. can someone please sort this out urgently. Thanking you