WH
Wynand H
1 reviews | Active since Oct 2011
28 Jul 2025, 12:53
Inefficient Cancellation Processes
Overall not a bad business, but they allow you to add domains and hosting packages, etc. without any human interactions. But when you try and cancel anything they do not accept online, livechat or email requests. They just flat out ignore you and insist you have to call them and they only change it at the end of your next billing cycle, so getting another year worth of fees out of you. Are we in 1970's or 2025?
Helpful (0)
Replies (8)0
Replies (8)WH
Wynand H's updateReviewer Update
28 Jul 2025, 13:12And the worst is when you call the numberyou jsut get a message to say there are no available agents in the que and the call is ended.
And the 2nd email:
We have received your cancellation request. If you wish to proceed with the service cancellation, please contact one of our friendly support staff on *** to finalize the cancellation.*Please note that cancellations get processed at the end of your current billing cycle.
And the 1st email:
Thank you for getting in touch with 1-grid support. One of our support agents will respond to your query shortly.You can view and track your support ticket here – your ticket number will be: ***.
Support ticket:
Thank you for contacting 1-grid Support.We can confirm that the domains has been cancelled and no further billing will occur on your profile going forward.
On My Dashboard:
But on the web, two of the three domains I asked ot be cancelled is still showing as active, only 1 shows as terminated.
And the 2nd email:
We have received your cancellation request. If you wish to proceed with the service cancellation, please contact one of our friendly support staff on *** to finalize the cancellation.*Please note that cancellations get processed at the end of your current billing cycle.
And the 1st email:
Thank you for getting in touch with 1-grid support. One of our support agents will respond to your query shortly.You can view and track your support ticket here – your ticket number will be: ***.
Support ticket:
Thank you for contacting 1-grid Support.We can confirm that the domains has been cancelled and no further billing will occur on your profile going forward.
On My Dashboard:
But on the web, two of the three domains I asked ot be cancelled is still showing as active, only 1 shows as terminated.
WH
Wynand H's update28 Jul 2025, 13:12
Reviewer Update
And the worst is when you call the numberyou jsut get a message to say there are no available agents in the que and the call is ended.
And the 2nd email:
We have received your cancellation request. If you wish to proceed with the service cancellation, please contact one of our friendly support staff on *** to finalize the cancellation.*Please note that cancellations get processed at the end of your current billing cycle.
And the 1st email:
Thank you for getting in touch with 1-grid support. One of our support agents will respond to your query shortly.You can view and track your support ticket here – your ticket number will be: ***.
Support ticket:
Thank you for contacting 1-grid Support.We can confirm that the domains has been cancelled and no further billing will occur on your profile going forward.
On My Dashboard:
But on the web, two of the three domains I asked ot be cancelled is still showing as active, only 1 shows as terminated.
And the 2nd email:
We have received your cancellation request. If you wish to proceed with the service cancellation, please contact one of our friendly support staff on *** to finalize the cancellation.*Please note that cancellations get processed at the end of your current billing cycle.
And the 1st email:
Thank you for getting in touch with 1-grid support. One of our support agents will respond to your query shortly.You can view and track your support ticket here – your ticket number will be: ***.
Support ticket:
Thank you for contacting 1-grid Support.We can confirm that the domains has been cancelled and no further billing will occur on your profile going forward.
On My Dashboard:
But on the web, two of the three domains I asked ot be cancelled is still showing as active, only 1 shows as terminated.
WH
Wynand H's updateReviewer Update
28 Jul 2025, 13:13And I see status of the ticket shows as feedback from customer, but no feedback requested on email or on ticket
WH
Wynand H's update28 Jul 2025, 13:13
Reviewer Update
And I see status of the ticket shows as feedback from customer, but no feedback requested on email or on ticket
1-grid's replyOfficial
28 Jul 2025, 13:49 Hi Wynand,
Thank you for your feedback. We are truly sorry about your experiences with trying to, and during the cancellation of your domains and related services with us.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and kindly give you a call to provide you with clarity on all actions taken on your account regarding your cancellation, as well as to provide any additional information relating to the status of these during this process.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with trying to, and during the cancellation of your domains and related services with us.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and kindly give you a call to provide you with clarity on all actions taken on your account regarding your cancellation, as well as to provide any additional information relating to the status of these during this process.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply28 Jul 2025, 13:49
Official
Hi Wynand,
Thank you for your feedback. We are truly sorry about your experiences with trying to, and during the cancellation of your domains and related services with us.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and kindly give you a call to provide you with clarity on all actions taken on your account regarding your cancellation, as well as to provide any additional information relating to the status of these during this process.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your experiences with trying to, and during the cancellation of your domains and related services with us.
This is certainly not the experience we want you to have, and we are looking into this.
We have escalated a request for our Team to review and kindly give you a call to provide you with clarity on all actions taken on your account regarding your cancellation, as well as to provide any additional information relating to the status of these during this process.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's replyOfficial
28 Jul 2025, 14:01Hi Wynand,
Our Team tried calling you; however, they could not get through.
They will extend a courtesy follow-up in the meantime, to clarify some things, and to provide some additional details regarding your cancellation request.
Warmest Regards,
The 1-grid Team
Our Team tried calling you; however, they could not get through.
They will extend a courtesy follow-up in the meantime, to clarify some things, and to provide some additional details regarding your cancellation request.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply28 Jul 2025, 14:01
Official
Hi Wynand,
Our Team tried calling you; however, they could not get through.
They will extend a courtesy follow-up in the meantime, to clarify some things, and to provide some additional details regarding your cancellation request.
Warmest Regards,
The 1-grid Team
Our Team tried calling you; however, they could not get through.
They will extend a courtesy follow-up in the meantime, to clarify some things, and to provide some additional details regarding your cancellation request.
Warmest Regards,
The 1-grid Team
Best regards,
WH
Wynand H's updateReviewer Update
07 Aug 2025, 12:57It seems things have been resolved. I urge you to improve auto mated replies, improve email and live chat communications. It is so easy and simple to add products and services with a click on website. But to end services, etc is a cumbersome process with bad communication via automated email responses.
WH
Wynand H's update07 Aug 2025, 12:57
Reviewer Update
It seems things have been resolved. I urge you to improve auto mated replies, improve email and live chat communications. It is so easy and simple to add products and services with a click on website. But to end services, etc is a cumbersome process with bad communication via automated email responses.
WH
Wynand H's updateReviewer Update
07 Aug 2025, 12:59Ok I see two of the items are still showing active, so not really resolved yet :(
Domain Essentials - CP (Including ID Privacy) image.png 23.24 KB
Domain Essentials - CP (Including ID Privacy) image.png 23.24 KB
WH
Wynand H's update07 Aug 2025, 12:59
Reviewer Update
Ok I see two of the items are still showing active, so not really resolved yet :(
Domain Essentials - CP (Including ID Privacy) image.png 23.24 KB
Domain Essentials - CP (Including ID Privacy) image.png 23.24 KB
WH
Wynand H's updateReviewer Update
07 Aug 2025, 13:01Support ticket is closed saying it was cancelled, but still showing activeimage.png 23.52 KB
WH
Wynand H's update07 Aug 2025, 13:01
Reviewer Update
Support ticket is closed saying it was cancelled, but still showing activeimage.png 23.52 KB
1-grid's replyOfficial
07 Aug 2025, 13:08Hi Wynand,
Thank you for your follow-up replies regarding the cancellation process and the current status of your services.
We have asked our Cancellations Team to follow up with you to provide clarity on the process for cancelling versus terminating, and timelines on when these statuses change in your Customer Zone.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your follow-up replies regarding the cancellation process and the current status of your services.
We have asked our Cancellations Team to follow up with you to provide clarity on the process for cancelling versus terminating, and timelines on when these statuses change in your Customer Zone.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,
1-grid's reply07 Aug 2025, 13:08
Official
Hi Wynand,
Thank you for your follow-up replies regarding the cancellation process and the current status of your services.
We have asked our Cancellations Team to follow up with you to provide clarity on the process for cancelling versus terminating, and timelines on when these statuses change in your Customer Zone.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your follow-up replies regarding the cancellation process and the current status of your services.
We have asked our Cancellations Team to follow up with you to provide clarity on the process for cancelling versus terminating, and timelines on when these statuses change in your Customer Zone.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Best regards,