SG
Stephanie G

1 reviews | Active since Nov 2012

26 Jun 2020, 09:22

Incomplete product offered

We signed up with 1-Grids' Website Builder Package, which they market as a E-commerce store builder. Problem is, the product is incomplete, they do not have the functionality for customers to create an account, their service does not allow it. how can you run an E-Commerce site with out having customer login a place secure orders? upon asking them the same question, to show us E-Commerce site that does not offer signup/login, they were unable. Asking if we are the only customers to complain, we were told no, but all the other customers were then happy to take the html route and design there store and add signup/login via html coding. 1-Grid offers an E-Commerce website builder package with out the full functionality of customers being able to create an account. This is an incomplete product. We either want the complete product as paid for or we want the fees back that we paid.

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Replies (2)
1-grid
1-grid's reply26 Jun 2020, 09:36
Official
Hi Stephanie,

Thank you for taking the time to write this detailed review, we would like to provide clarity around our Website Builder product and it's ecommerce capabilities. I am going to escalate your comments along with the contact information listed in your profile to my team now.

You can expect a call today.

Sincerely,
Tara

Best regards,

SG
Stephanie G's update26 Jun 2020, 11:47
Reviewer Update
1-Grid has confirmed that this signup/login is not offered on this product. So in truth it is an incomplete product. they have now gone back to the developers of this product to see if they can have this integrated into the builder, how long is this going to take? We are at a stage where we just want the monies back that we paid for a product that is incomplete and not fulfilling the true aspect of an E-Commerce website builder.

Meaning of E-Commerce " Ecommerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the transfer of money and data to execute these transactions." None of these actions will be possible or secure if a customer is not able to create/signup for an account and login to place orders, choose delivery options and make payments.