***********, useless new support agents

Awful customer support service. I logged multiple tickets after purchasing a new domain as one of my website builder packages had 3 different domains which was fine, until I bought a new one and all I wanted was for my current website to be online on the new domain I purchased as well, as previously other support agents would do within a few seconds. Yet it seems there are a few new, *********** agents that cannot phathom the idea of doing this. I have requested to speak to Zunaid or Taariq as they have helped me before but all I get is hung up on or told I will be called back. Earlier today I spoke to Moneeba and she said she would call me back and sort out an issue that some agent named Bonisani made when he cancelled the domain I bought for 199 + Domain Essentials for R99 and added a new website builder for R109 pm. I already have a website builder package and I want the same website on multiple domains.I called today to ask them to rectify this but all they want to do is send me new packages which I have to pay for, I have paid so much already.I have been able to add new domains in the past effortlessly and it worked this way until this guy went and messed everything up. Another account of mine with a separate Domain will not be published no matter how many times I asked Danielle to. I paid for everything but I am not getting anything. This has been going on for over a week. It’s really sad as I used to be so impressed with 1-grid but now it seems they hired a bunch of people who don’t understand anything about IT support or functionality. I really did not want to have to complain like this but it seems like I am left with no choice. I have multiple accounts with 1-grid and I have referred a few people. I really don’t want to cancel everything and go elsewhere so please try and sort out messes that these support agents have made and everything will be okay. Thank you Sadia