I had no option but to cancel all services

I have been hosting multiple domains with this company for years without any serious issues and with some decent support. But lately this changed drastically to a point where I had no option but to cancel all my services with them.

In short, I had an issue where 1. My active SSL was deactivated 2. PHP scripts were outdated 3. Scripts / Files started giving errors as “missing” while working on the site, up to a point where 4. I could not access my control panel at all.

I kept on logging tickets that were either just closed or merged with other tickets or marked as “awaiting feedback from client“. After 4 days and several tickets, I eventually got a mail stating that the host server had some issues on it and that they are trying to resolve it, “sorry for the inconvenience”. A day later after I insisted that the domain should please be migrated to another newer server so that I can urgently get the website back up, I was told that this will take time but it will be done. 8 Days later (from the first ticket / website being down), I regained access and started redoing the whole website, but the very same errors as before started popping up. That’s when I realized none of the original issues were resolved and the domain was still hosted on the exact same server.

Transferring a domain can be tedious and time consuming, but sadly it will still be less painful than to deal with 1-Grid and try to get the service which you pay for over many years.

I am not interested in their generic reply on here of “someone will contact me” – I'm way pass that as clearly it will just end up in more lies and pathetic support. I made the effort to write this review to hopefully prevent others from going through the same frustration and pathetic service / support I experienced.