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Paula N
1 reviews | Active since Sept 2010
15 May 2025, 15:07
Hosting Prices goes up, but Support is non-existent!
I am really very upset with the type of support 1-GRID is delivering! There are no less that 6 support tickets for EXACTLY the same issue reoccurring over and over again!
Their prices have gone up but their service delivery is non-existent!
They fix the issue it works for an hour or so and then back to the same problems. This is over a period of 3 months that these issues crop up over and over again.
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1-grid's replyOfficial
15 May 2025, 15:20Hi Paula,
Thank you for your feedback, and for raising your concerns regarding the struggles that you have been facing with receiving feedback and a resolution to your issues.
This is not the experience we expect you to have, and we will continue to improve our service delivery to you.
We have taken your feedback regarding this seriously, and have asked our Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team
Thank you for your feedback, and for raising your concerns regarding the struggles that you have been facing with receiving feedback and a resolution to your issues.
This is not the experience we expect you to have, and we will continue to improve our service delivery to you.
We have taken your feedback regarding this seriously, and have asked our Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team
1-grid's reply15 May 2025, 15:20
Official
Hi Paula,
Thank you for your feedback, and for raising your concerns regarding the struggles that you have been facing with receiving feedback and a resolution to your issues.
This is not the experience we expect you to have, and we will continue to improve our service delivery to you.
We have taken your feedback regarding this seriously, and have asked our Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team
Thank you for your feedback, and for raising your concerns regarding the struggles that you have been facing with receiving feedback and a resolution to your issues.
This is not the experience we expect you to have, and we will continue to improve our service delivery to you.
We have taken your feedback regarding this seriously, and have asked our Team to investigate your concerns, and they will be in contact with you as soon as possible to discuss this further with you.
Warmest regards,
The 1-grid Team