Horrible service. You will call for weeks before you can get a query sorted - no assistance has been received

Horrible service received from one of the consultants Viwe Mdan***i. I called on Wednesday a guy by the name of Shane was gladly assisting but we could get the mail set up because I had to delete it from my phone first, he then guided me to access my mail using webmail in the interim which succeeded. However I was advised by Shane/shaun to delete the mail app then download it again because my email kept popping up when trying to add it. He advised this I should call back and ask for his name for him to assist. I called today and a guy by the name of Viwe refused to transfer us to Shane citing that it’s not an obligation for them to assist with such matter, he then claimed that all he could do was send steps on how to assist. How pathetic!! Can someone please contact me to set this up because it’s affecting my business. It’s been weeks of endless calls with no success.

Cecilia Mlangeni ***