HORRIBLE BUSINESS PRACTISES

I am writing this review as a final resort and a warning to any individual or business considering 1grid for hosting services. My experience has been nothing short of a catastrophic failure on every level—technical, customer support, and ethical integrity.

Core Service is Fundamentally Broken: The entire reason one pays for a hosting account is for reliable service. 1grid fails at the most basic level. Their mail server is in a constant state of failure, causing severe email delays and, more often than not, complete service blackouts. The situation escalated beyond belief when they misconfigured their own Titan spam filter, blocking all incoming emails entirely. This isn't a minor hiccup; it's a fundamental flaw that demonstrates a shocking lack of technical competence.

Abysmal, Dishonest Customer "Care": When these critical issues arose, getting help was impossible. Opening support tickets yielded no results. Calling their call center was a dead end. The only way I received any response was by messaging them on LinkedIn. This is not how a professional company operates.

Once contact was finally made, the cycle of incompetence shifted from technical to personal. They suggested a "solution": migrating to a costly managed server. After I accepted their quote and proceeded with payment, the real nightmare began.

A Month of Lies, Broken Promises, and Ghosting: For over a month, I have been given promise after promise about this migration. The most insulting part is their blatant dishonesty. They claimed to have called me multiple times and that I was unavailable. This is a complete lie. No calls were ever received. It is a fabricated excuse to cover their inaction.

They are quick to take your payment and sign you up, but delivering the service you've paid for is apparently not part of their business model.

Financial Dishonesty and Expecting Payment for No Service: Adding incredible insult to injury, they now have the audacity to claim they "cannot find the payment" for the new server—a payment they initially confirmed receiving. This feels like a final, desperate excuse to further delay the service I've already paid for, all while they likely expect me to pay for another month of the non-functional hosting I'm currently trapped in.

Conclusion: 1grid is, without exaggeration, the worst service provider I have ever encountered. They do not care about their clients. Their strategy is simple: make grand promises to placate you, then ignore you completely. They are *********** technically, dishonest communicatively, and operate with a shocking lack of integrity.

I would not recommend 1grid to my worst enemy. Save your money, your business reputation, and your sanity. Look elsewhere. Absolutely horrible.