BG
Brink G
1 reviews | Active since Jan 2016
09 Jul 2025, 17:11
Hoding on in the queue means nothing when the clock hits 17:00
1-Grid, you are really dropping the ball with your resellers.
I've held on for 30minutes to speak to your VPS Department...at 17:00 your telephone system went to night-mode and stated that there are no agents available ?
I guess that client's problems go away after hours.
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1-grid's replyOfficial
10 Jul 2025, 08:21Hi Brink,
Thank you for your feedback. We are truly sorry about your recent experience trying to reach our dedicated team as a valued Pro Customer.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Pro Support/VPS & Dedicated Servers Team to reach out to you to address your concerns as a priority.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your recent experience trying to reach our dedicated team as a valued Pro Customer.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Pro Support/VPS & Dedicated Servers Team to reach out to you to address your concerns as a priority.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
1-grid's reply10 Jul 2025, 08:21
Official
Hi Brink,
Thank you for your feedback. We are truly sorry about your recent experience trying to reach our dedicated team as a valued Pro Customer.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Pro Support/VPS & Dedicated Servers Team to reach out to you to address your concerns as a priority.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team
Thank you for your feedback. We are truly sorry about your recent experience trying to reach our dedicated team as a valued Pro Customer.
This is certainly not the experience we want you to have, and we have taken this seriously.
We have escalated an urgent request for our Pro Support/VPS & Dedicated Servers Team to reach out to you to address your concerns as a priority.
They should be in contact with you as soon as possible.
Warmest Regards,
The 1-grid Team