CJ
Clyde J
1 reviews | Active since Oct 2020
14 Jan 2026, 09:42
Grid Locked - No Grid
Worst customer experience. Logged ticket because system wouldn't allow me to action myself. Agent closed ticket without resolving issue. I must spend my time logging and reviewing ticketing - based on a 1 Grid system error - so that they don't erroneously charge me extra fees. This is exceptionally unfair practice.
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1-grid's replyOfficial
14 Jan 2026, 10:34Hi Clyde,We’re sorry to hear that your issue was not resolved timeously.Thank you for reaching out.We’ve arranged for a senior member of our support team to contact you directly to help resolve this issue.Kind regards,The 1-grid Team
Best regards,
1-grid's reply14 Jan 2026, 10:34
Official
Hi Clyde,We’re sorry to hear that your issue was not resolved timeously.Thank you for reaching out.We’ve arranged for a senior member of our support team to contact you directly to help resolve this issue.Kind regards,The 1-grid Team
Best regards,