HL
Hanne L
1 reviews | Active since Dec 2018
21 Dec 2019, 12:49
Greedy and unprofessionel
Even one star is too much for the poor service from 1-grid! They decreased my discspace to 50 mb ! and charge R28.50 per month for "Extensive Use" of 135 mb If you try to reach support, you might be lucky to get an answer after some days. Do yourself a favour and stay away from this greedy and unprofessionel company!
Helpful (0)
Replies (3)0
Replies (3)
1-grid's replyOfficial
21 Dec 2019, 19:53Hi Hanne,
Apologies for the delay in getting the relevant feedback to you.
Please check the information I have just sent you in a separate email, which has more detail around the issue you have raised. As mentioned therein, no costs have been attached, and you should see the same on your side.
Please reply to that mail if you require any further assistance. I am more than happy to chase things up from my side.
Regards,
Yusuf
1-grid Support Team
Apologies for the delay in getting the relevant feedback to you.
Please check the information I have just sent you in a separate email, which has more detail around the issue you have raised. As mentioned therein, no costs have been attached, and you should see the same on your side.
Please reply to that mail if you require any further assistance. I am more than happy to chase things up from my side.
Regards,
Yusuf
1-grid Support Team
1-grid's reply21 Dec 2019, 19:53
Official
Hi Hanne,
Apologies for the delay in getting the relevant feedback to you.
Please check the information I have just sent you in a separate email, which has more detail around the issue you have raised. As mentioned therein, no costs have been attached, and you should see the same on your side.
Please reply to that mail if you require any further assistance. I am more than happy to chase things up from my side.
Regards,
Yusuf
1-grid Support Team
Apologies for the delay in getting the relevant feedback to you.
Please check the information I have just sent you in a separate email, which has more detail around the issue you have raised. As mentioned therein, no costs have been attached, and you should see the same on your side.
Please reply to that mail if you require any further assistance. I am more than happy to chase things up from my side.
Regards,
Yusuf
1-grid Support Team
HL
Hanne L's updateReviewer Update
22 Dec 2019, 11:31Hi Yusuf,
Thanks for the „quick” response after my review, this problem has been solved now. Compared to the 9 days it took to solve my last request it was really quick. You mentioned "there have not been any costs attached to your account” which is not true! I was charged with R 28.50 last month and there is an outstanding amount of R 28.50 for this month on my account.
Thanks for the „quick” response after my review, this problem has been solved now. Compared to the 9 days it took to solve my last request it was really quick. You mentioned "there have not been any costs attached to your account” which is not true! I was charged with R 28.50 last month and there is an outstanding amount of R 28.50 for this month on my account.
HL
Hanne L's update22 Dec 2019, 11:31
Reviewer Update
Hi Yusuf,
Thanks for the „quick” response after my review, this problem has been solved now. Compared to the 9 days it took to solve my last request it was really quick. You mentioned "there have not been any costs attached to your account” which is not true! I was charged with R 28.50 last month and there is an outstanding amount of R 28.50 for this month on my account.
Thanks for the „quick” response after my review, this problem has been solved now. Compared to the 9 days it took to solve my last request it was really quick. You mentioned "there have not been any costs attached to your account” which is not true! I was charged with R 28.50 last month and there is an outstanding amount of R 28.50 for this month on my account.
1-grid's replyOfficial
23 Dec 2019, 17:00Hi Hanne,
I have responded to your latest support request, and have addressed your concerns there.
I have updated your profile as relevant, and you should receive a confirmation email detailing the same shortly.
I trust all of this is in order. Please let me know if I can be of any further assistance.
Regards,
Yusuf
1-grid Support Team
I have responded to your latest support request, and have addressed your concerns there.
I have updated your profile as relevant, and you should receive a confirmation email detailing the same shortly.
I trust all of this is in order. Please let me know if I can be of any further assistance.
Regards,
Yusuf
1-grid Support Team
1-grid's reply23 Dec 2019, 17:00
Official
Hi Hanne,
I have responded to your latest support request, and have addressed your concerns there.
I have updated your profile as relevant, and you should receive a confirmation email detailing the same shortly.
I trust all of this is in order. Please let me know if I can be of any further assistance.
Regards,
Yusuf
1-grid Support Team
I have responded to your latest support request, and have addressed your concerns there.
I have updated your profile as relevant, and you should receive a confirmation email detailing the same shortly.
I trust all of this is in order. Please let me know if I can be of any further assistance.
Regards,
Yusuf
1-grid Support Team