Great Service!

Good Day After three hours going through all of my invoices I have found a total of R2397 that should not have been invoiced, some domains that were cancelled in 2016 when Webafrica was still in the picture was suddenly added to my account as overdue invoices, I have asked over and over for domains to be cancelled from Last year November! now I have overdue invoices for them in my account, Aphiwe called me last week and told me he is my new account manager and will sort out all of my problems, they even urged me to post a positive review on Hello Peter which I did. and BOOM haven't heard from him since after I asked multiple times for him to call me, IF I call 1-Grid I always have to hold on for 10+ minutes and most times, I just get a message that a call back is requested but I NEVER receive the call back I pay close to R10 000 a month to 1-Grid and my tickets are marked as low priority? I want a call from a Supervisor/Manager so that they can please explain to me how my account can be so messed up and how I can have so many issues, I am sick of this lack of service.

1-Grid has changed my mind, They delivered incredible service after a few billing issues I published a review yesterday (29 Jan 2019) after experiencing some billing issues, I cannot change that review to 5 stars because hellopeter doesn't have a convert button anymore, But I would like to thank Aphiwe and Gary, my account has now been completely fixed, I had constant calls today to make sure everything is in order and a lot of follow up emails to make sure we are on the right track , It surely changed my mind about 1-Grid, I think there are a few systems letting 1-Grid down especially their Renewal/Billing system but the Staff at 1-Grid are great Looking forward to a very long Business Relationship with this company