AM
Andries M
1 reviews | Active since Aug 2020
27 Aug 2020, 10:46
Good support from Zolani
Zolani Matsolo provided excellent professional customer service (5 stars) at a time when I was fed-up with the self help e-mail setting up process (1 star). If 1-grid can improve their process to cater for a technology "restrained" guy like me, they will earn the same star rating as their employee.
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Replies (3)
1-grid's replyOfficial
27 Aug 2020, 10:58Hi Andries,
Thank you for the feedback and 5-star rating, we really appreciate it.
We're happy to hear that Zolani was able to step in and help when you needed it most.
Your comment around the setup process for emails is concerning to us, we would like to get more detail around this so we can have a better understanding around the recent experience you had.
We would like to follow up today, can we give you a quick call Andries?
Sincerely,
Tara
Thank you for the feedback and 5-star rating, we really appreciate it.
We're happy to hear that Zolani was able to step in and help when you needed it most.
Your comment around the setup process for emails is concerning to us, we would like to get more detail around this so we can have a better understanding around the recent experience you had.
We would like to follow up today, can we give you a quick call Andries?
Sincerely,
Tara
1-grid's reply27 Aug 2020, 10:58
Official
Hi Andries,
Thank you for the feedback and 5-star rating, we really appreciate it.
We're happy to hear that Zolani was able to step in and help when you needed it most.
Your comment around the setup process for emails is concerning to us, we would like to get more detail around this so we can have a better understanding around the recent experience you had.
We would like to follow up today, can we give you a quick call Andries?
Sincerely,
Tara
Thank you for the feedback and 5-star rating, we really appreciate it.
We're happy to hear that Zolani was able to step in and help when you needed it most.
Your comment around the setup process for emails is concerning to us, we would like to get more detail around this so we can have a better understanding around the recent experience you had.
We would like to follow up today, can we give you a quick call Andries?
Sincerely,
Tara
AM
Andries M's updateReviewer Update
27 Aug 2020, 12:00You can do, I have no problem assisting
AM
Andries M's update27 Aug 2020, 12:00
Reviewer Update
You can do, I have no problem assisting
1-grid's replyOfficial
27 Aug 2020, 12:18We really appreciate it, you can expect a call soon.
Sincerely,
Tara
Sincerely,
Tara
1-grid's reply27 Aug 2020, 12:18
Official
We really appreciate it, you can expect a call soon.
Sincerely,
Tara
Sincerely,
Tara